Marie G.
Very very slow service
I know this is a small business but 30 days to ship an in stock item is poor. I wouldn't have placed the order if I'd known this was the case.
Response from AvigailadamJan 26, 2026
Hi Marie, Thank you so much for sharing this, and I’m truly sorry the wait felt slow and disappointing. I completely understand how frustrating it is when you’re excited for an in-stock piece and it doesn’t arrive as quickly as you hoped. I took a look at your order’s journey on our end: we received it on November 28, shipped it on December 3, and it arrived in London on December 15. You selected our standard International Shipping option at checkout (fulfillment + 7–21 business days), and your package did arrive within that window, though I absolutely hear you that it can still feel like a long time when you’re waiting. Because we’re a very small team fulfilling thousands of holiday orders, we do note that fulfillment can take up to 30 business days during our busiest season. Most in-stock orders typically ship within 5–10 business days, and we were happy to get yours out in under 5 business days. Thank you again for supporting our small business and for your patience while your piece made its way across the sea. We truly appreciate you. Warmly, Paige (Head of E-commerce)