Tom M.
Your customer service is severely…
Your customer service is severely lacking. I was put on hold for over 38 minutes today waiting for someone to help me order labels that you never at the office depot near me. Your product is good, and your prices are not low, so you should be able to hire some more people to work the phones and take orders. I was put on hold 3 different times. The women taking the orders were not rude, and were professional. They were, however, somewhat indifferent to my plight in ordering labels. I can not say that tis was their fault, however. They kept saying "you need to open an account with us." I did not have time to do this. You really need to hire more people to take orders. You appear to be well understaffed.Once I place an order , I should be in your database, and it should be easy to order. It was not!


