Avenue5Reviews of avenue5.com

I moved into Mission Tierra Apartments, Tucson Az on 2/3/2025, and less than 12 hours later--on the morning of 2/4/25--I found four cockroaches climbing on my kitchen wall and going behind my dishwasher. I reported it to the leasing office immediately. Robert told me the unit would be sprayed that day, but when I came home from work it wasn't. When I returned to the office, he told me it had been sprayed but couldn't provide proof because "the information was on an invoice" and asked me to come back the next day. I took time off work the next morning to meet with the manager, Rebecca, who told me the unit actually was not sprayed on 2/4/25 and that the only recent treatment was a preventative spray on 1/28/25. She said pest control couldn't return until 2/11/25, meaning I had to live with daily cockroach activity for over a week. On 2/11/25, the unit again was not sprayed. Rebecca told me the contractor didn't come because the office was closed and they couldn't access the keys. She rescheduled for 2/18/25 and gave me a key to a vacant unit to stay in, but that unit had a dead cockroach in the carpet, so I couldn't use it. Because I have a pet, I was told my pet had to removed anytime pest control came to treat my unit, which would caused additional costs -- none which would reimbursed. I had to stay in a hotel because the temporary unit wasn't usable. On 2/13/25, pest control finally came, but instead of spraying as promised, they only baited the unit. I then hired a professional cleaning company (Time Maid), who found dead cockroaches in my pots and pans, behind the refrigerator, and behind the dishwasher. Less than an hour after they left, I found more running around. Over the next several days, I continued to find multiple roaches in the kitchen, dining room, and bathroom. My worst moment was waking up with a cockroach on my face, crawling down my bed. When I requested a refund or assistance, management told me I would not receive one. Edit: Found another roach hours after posting this review. Edit 2: Still finding cockroaches daily. Management continues to deny any pest presence and refuses to provide documentation. Attached is a new one climbing my bathroom door. Edit 3: Found another one coming home from work. Despite management saying pest control reports "no activity," I'm still finding multiple roaches every day, including the largest one yet crawling out from under my fridge. (These are edits from my initial Google review back in February.) --- New Update (Fall 2025): Agreement Refused & Water Shutoffs Back in February, management sent me a mutual release and settlement agreement due to the uninhabitable conditions. As of November they now refuse to honor their own agreement -- even though the same issues are still happening. During my time living here, there have also been multiple water shutoffs with very little notice (usually two hours or less), and several times the water was not restored when promised. Water has been shut off on: 03/06/2025 07/03/2025 07/07/2025 08/19/2025 08/29/2025 11/11/2025 11/12/2025 Between the ongoing cockroach infestation, the repeated water outages, the contradictory information from staff, the refusal to provide documentation, the extra costs I've had to cover myself (including cleaning fees, hotel stays and new pots and pans), and the fact that management refused to honor the agreement they originally offered due to these conditions, this has been one of the most difficult living experiences I've ever had. I strongly recommend staying away from this complex.

MANAGEMENT offered me a savings of over $400 to take down my honest review. 5550 Hollywood was the worst place I have ever lived. The building was not safe or secure. Management showed zero care or respect — for residents, concerns, or basic safety. It was nearly impossible to get ahold of anyone. They even put up signs in the elevator offering a $500 bonus to current residents to recruit others — because people don't want to live here. They advertise this place as “luxury,” but it’s in a location where public disturbances were constant. I experienced daily issues with cigarette smoke, people loitering and blasting music outside my window at all hours. It’s a non-smoking building, yet my neighbor smoked. Noise, smoke, and chaos at all hours — 2am, 4am, 10pm — you name it. I was constantly being woken up and never felt at peace in my own home. When the air quality (AQI) was over 200 management left the buildings windows open, exposing everyone inside, to the horrible air quality from outside. Literal boogers were on the wall for months. 4th floor, right by the elevator, I bet they're still there too. In 5 months, I only saw the hallway vacuumed once. It was disgusting — dirty, unsanitary, and clearly neglected. Packages were left on the floor unattended — theft risk was constant. The sidewalks around the building often had broken glass, which was dangerous for my dog. Management said there's nothing they could do about it. There were multiple security incidents. The building next door had men on the roof in the middle of the night — one incident involved a man throwing heavy objects off the roof. I called the police, and the person remained up there for 38 minutes after the call. One night, someone also accessed the roof of our building. Another time, someone defecated in the pool, and they had to close it. I signed a 13-month lease and I left after 5 months. The area was dangerous and management was unresponsive and dismissive. The final insult? After I posted a review describing my experience, the regional manager offered to waive over $400 in move-out charges if I removed my reviews from Facebook and Google. I didn’t take the offer — because future residents deserve to know the truth. My advice: Do not move in here. If you value safety, peace, and being treated with basic respect — look elsewhere.

As a current resident at a property managed by Avenue5 Residential (Heritage Plaza in San Antonio), I feel compelled to share my experience due to the lack of transparency, consistency, and accountability I’ve encountered. Recently, my guest’s vehicle was towed from my assigned, paid reserved parking space—despite my full knowledge and permission. The justification provided by property management was that the vehicle wasn’t registered in their system, and a guest pass had expired months earlier. However, nowhere in my lease is it stated that a resident cannot allow a guest to park in their own reserved spot. When I requested clarification, I was referred to a “friendly reminder” email, not a formal policy change or signed lease amendment. I’ve repeatedly asked for written documentation supporting this enforcement and have yet to receive anything that reflects a legitimate policy change acknowledged by residents. What’s most concerning is the inconsistent enforcement of these rules. Prior to this incident, rental cars and other guest vehicles were parked in my reserved space without issue. Yet this time, a $260 tow was enforced without warning or proper explanation. This situation, combined with frequent maintenance issues (such as a repeatedly broken gate) and vague communication, has left me deeply disappointed in the standard of management provided by Avenue5. For a company of this size and reach, I expected clearly communicated policies, fair enforcement practices, and a higher level of professionalism. Unfortunately, that has not been my experience.