Minnesotan cashmere L.
Beware: Avenue Clothing was bought by scumbags
My sister used to love Avenue Clothing. Sadly, Avenue has been purchased by Full Beauty Brands, the sketchiest parent company ever. It’s now just trash. Here’s my story: I ordered a gift card for my sister from Avenue Clothing to be delivered *by email* on December 24th. My sister never received an email. After several days, I emailed the company and was told the **email** gift card would “ship” soon, even though my receipt clearly labels it an email gift card. After 2 weeks, I called the number on Avenue’s website, and someone from Full Beauty Brands picked up. I was told that when a new customer orders a gift card, they call the customer to verify the purchase—and that they’re apparently 2 weeks behind in making these calls, because nobody ever called me. So, I verified the purchase and was assured that my sister would receive an email in a couple of days. She didn’t. It’s now January 16th—over 3 weeks since they took my payment—and they have yet to send my sister an EMAIL gift card. Steer clear, folks. Full Beauty Brands—and by extension, now Avenue— is sketchy to say the least. Just check out Full Beauty’s reviews. I think they’re hoping that people won’t follow up on whether their gift cards were received. Keep in mind that there was zero communicating to either me or my sister saying that they needed to verify my purchase. If I hadn’t followed up with my sister, I would never have known. My sister would assume I’m too cheap to get her a gift, and I would assume she’s too rude to thank me. I actually think this is Full Beauty’s business model. Only a few people will follow up, and for everyone else they just pocket the money. For example, imagine if I was an employer who bought gift cards for her staff. I’m not going to ask every staff person if they received the card. My staff would just assume I’m too cheap to give them a gift, and I would assume my staff is too rude to thank me—when in reality, it’s Full Beauty Brands that’s cheap and rude—and sketchy as all holy hell. Just look at the reviews for Full Beauty Brands. After reading the reviews, a pattern emerges. It looks like their policy is to stall their customers until the window to file a complaint is closed. The worst part is that they’re taking advantage of already marginalized people, and that they’re developing a monopoly by buying up plus size brands. It’s times like these that I wish there were a hell hot enough for this company.