AvenueReviews of avenue.com

Worst Customer Service EVER! I ordered on Wed Nov 4, 2020, and received an order number. I inquired on the order, Mon Nov 9, 2020, and was given a support Ticket ID. I inquired on the support Ticket ID, Thurs Nov 12, 2020, and heard nothing. I called the 800 number, Friday Nov 13, 2020, and was told I was 26th in line. TWENTYSIX! While on hold (40 mins) I googled business reviews for this company. When I finally got hold of a person, I cancelled my order. Except I was told that once an order is placed they are not allowed to cancel it. I should just return the shipment when I receive it and I'll get a credit. I told the person that I would dispute any charges on my credit card and would refuse receipt of the package. I've been trying since Monday to get information on this order. What a scam!

Ordered my hammock chair in May 2020 and never received. Received an email stating it was shipped and that was in June. Attempted to contact several times with no success. I am now out 139.99. Completely scammed!!

I placed an order less than 48 hours ago and today every item is on sale, significantly reduced. I called and asked for a price adjustment and was told they won't do that. I have never dealt with a company who does not offer price adjustments if an item goes on sale within 30 days. I need to return the shipment and rebuy. I will certainly return but will not be rebuying. This is not a good way to do business

I ordered an egg swinging chair on July 17. It is now September 21 and I never received the chair or an explanation about where my money went. I requested a refund on September 1 and never heard anything. The website, eshop avenues, is now down, and no one is answering the email at the address provided in my order confirmation email. According to my research, eshop avenues is owned by Radek Vision, Ltd, registered at the address 57A Queens Road Watford, WD17 2QN which is owned by Mr. Radek Dobes and has been operating for 8 months. I found his personal email but he has not responded to that when I requested a refund and an explanation.

I ordered 3 for my girls August 2 and have done everything else that others wrote in their reviews. A legitimate company would not respond that the order will be shortly on the way and you never receive shipping status. I understand backorders or shipping delays, but communication is appreciated. Eventually, bad things come back to those that give it, but I'd like to believe the chairs will miraculously show up or we can receive our money back!

My mom placed an order for a canopy swing on 7/29/2020 and she never received it! But they were quick to take her money! Now we can’t get through to them as the website is shut down and they don’t answer the numerous emails that we sent to them. This is obviously a scam website! And why is their email a UK email address?? This fake company needs to be investigated so that proper measures can be taken. And everyone should get their refund!! These people are CRIMINALS! And a bunch of douches!

I ordered my egg chair back in March and still have not got it. It’s ridiculous and the website has been closed down recently.

I ordered a canopy swing several months ago and never received but they took my money. I've sent several emails that were never replied back to.