AvenueReviews of avenue.com

DO NOT ORDER FROM THIS PLACE. THEY WILL MESS UP YOUR ORDER, KNOWINGLY CHARGE YOUR CARD, AND IGNORE YOU WHEN YOU TRY AND GET THE SITUATION CORRECTED!! I CANT TELL YOU HOW MANY TIMES IVE CONTACTED THIS PLACE IN THE PAST 2 MONTHS. THEY FLAT OUT REFUSE TO FOLLOW UP AND RESPOND.

If I could give less than a star I would. Ordered in July never received 150.00 gone. They need to be investigated and forced to refund. Never answered many emails that I sent. This was a gift. Do not use!

AVOID, AVOID. They take your money, will ship order over a month later with missing items and do not refund or send a missing items. Or they dont ship your orders at all. Order #1 placed on Dec. 17. Arrived with missing item, reached out several time, no refund or an eta on a missing item Order #2 placed on Dec. 9th. Was shipped with missing item. Avenue will not reply to any of my emails. Order #3 placed on Dec. 2nd. No movement and no update for this order. I have been charged for all three orders.

Avenue customer service is the worst of any company I've ever experienced! I ordered a jacket and a pair of boots about a month ago, in November of 2020. Shipping probably took about a week and when it arrived I was sent the wrong pair of shoes. For the last 3 weeks I have been calling and emailing trying to get the correct pair of shoes sent to me. They have ignored every email I sent and half the time when I call the customer service phone number it either says my call can not be connected and I have to call 12 times in a row before the number actually connects to put me in queue for a representative, or if I can get through on the 1st call the automated system will hang up on me after waiting for 25 mins to talk to someone. When I can actually talk to a real person they all tell me the same thing, which is unhelpful and isn't getting me my boots! "We're waiting for the warehouse to respond". So you dont have any other way to communicate with your warehouse other than sending and email and "waiting" for them to respond? My issue has supposedly been "escalated" 3 times already and STILL no boots. No one has even ever called or emailed me back to give me a status update. Its frustrating! I know alot of companies have been having issues because of coronavirus but this is by far the worst experience I've EVER had trying to get an item that I PAID FOR and getting actually help to sort it out! Avenue has definitely lost a customer

Avoid shopping from this online store! Placed an order over a month ago paid with after pay and gave paid all installments however still no order 6 weeks ago calls to customer service take 30 minutes plus to get through and you still do not get an intelligent answer. Some of the clothes are nice however I will never place an order with them again due to this experience snd poor customer service.

If I could give this store zero stars. I would please don't buy from here. The second it became an online store everything went down hill. I HATE THIS PLACE. I placed an on Nov 25, 2020 and today Dec 11th my order still hasn't shipped. No info on it nothing just my money gone.

Worst customer service ever.Sent me a 10 voucher and I couldn’t get it to take the 10 off my order. I called customer service , was on hold for 35 min. I was caller 27. Finally I get someone who has to email her supervisor then wants me to go to my email get a link then send picture of the back of my voucher. Then email them back or call again and be on hold. No thank you keep the 10 dollars and I didn’t place my order.

Do not shop here!! The worst company I’ve EVER shopped at!! There a company that’ll take your money even if they can’t produce the product in a timely manner. Long story short. I don’t know if I’ll receive my package this year, or next year!!!! It’s November 2020 for this of you who are curious. First and last time shopping here!!