AvenueReviews of avenue.com

Of the 7 shoes I ordered (all the same size) 3 were too narrow. One had a weird booger on the front. The kicker is, I went to return the 3 only to discover that 1 had to be randomly shipped back a different way--and of course I have to pay for that, they don't give you a label--and also that unless I took store credit, they were deducting $ from my return. How is that even legal? NEVER buying from them again, I don't care if they're the only business on the planet that makes my size in the future.

Wow. Their customer service is beyond rude. They were sarcastic and unprofessional in their emails and said, "Just send it back to the address on the label." How would you know it's from me if you don't send some sort of receipt I can include with it? None was sent. Took WEEKS to arrive, yes they are overseas. When I said I felt they were being unprofessional, "No we weren't..." Just so aggravated with the lack of decency.

I made the mistake of purchasing something from The Avenue in January 2026. It didn't fit. To my surprise I was only able to get a store credit. I set it aside, Eventually found something to buy in March as unsubscribed from my account. I'd heard about the "Membership Rewards" program in other reviews and I was careful to deselect checkboxes auto enrolling me in a program (or so I thought). It turns out that when I made my last purchase I must have missed another checkbox because they billed me. My credit card company alerted me to a charge by FBB*AVENUE REWARD – Indianapolis, IN. I called The Avenue and they would not refund me the charge. The said I was "notified." Guess what—you aren't notified if you unsubscribed from email! They canceled my account but they did not refund the charge. Tell your friends avoid this place

Zwei BOSS-Pullover bestellt. Was ankam, war billigste Fake-Ware, verschiedene Embleme aufgebügelt, Bügelspuren auf den Pullovern, überhaupt keine eingenähten Eriketten in den Pullovern, weder Marke, noch Materialangabe oder Pflegehinweise. Mehrmals Kontaktversuch mit Fotoamgaben, etc. Keine Reaktion! Finger weg! Betrug mit Fake-Ware!!!

They are stealing peoples money, they don’t warn customers of their return policy of stealing the customer’s money, they need to do a full refund or at least just keep half of the shipment money!

I bought a pair of boots for my elderly mother. I paid $61.96 total. We bought the size mom usually wears but the boots we received were way too wide. I contacted avenue to start a return. Had to pay for the shipping back and when I received my refund it was for $36.99. Buyer beware- they have a bunch of fees if you need to return an item.

Order arrived within a few days of placing it. However, buyer be ware, you have to pay for your own return postage back to AUSTRALIA. There are off shore companies that do business in the US, and the standard that I am used to, is that you get to ship back to a warehouse in the US for a nominal fee.

I placed an order online with them and after seeing no progress on the status of the order I called to cancel the order. The order was not shipped. They insisted it could not be cancelled. So they are forcing me to pay the outrageous freight cost as well as the return freight cost. I asked to escalate the call - no luck. Asked for a credit for freight - nope. Asked for them to send the return label now so I didn't have to call back - nope. Because they can't issue a return label when the order has not shipped yet. Absolute robbery.