AvenueReviews of avenue.com

I ordered two items on 2/25/2022. It didn't ship until I contacted them to find out why it hadn't shipped. Magically it was on its way to me. One of the items was fine, but the other piece was not what I ordered. Trying to make it right, I contacted them right away, and they wanted a picture of the wrong item so they can create a return label. Two days later, no return label, I reached out again to find out that the photo I sent wasn't good enough. Every time I reach out, I get "please allow 24-48 hours" but it's now going on 9 business days without a resolution. I simply want the dress that I paid for and do not have. I was being fair in wanting to send back what was sent in error. But not one person has done anything to resolve the error. I have gotten about 20 apologies, though.

LIARS LIARS LIARS Ordered some stuff for a gift, 4 items were missing. Replaced with things from a different store and immediately contacted them. Informed that a package was in fact delivered, no damage to the package yet 4 items are missing. This was on 12/31/2021 and its STILL not resolved. They don't escalate, they don't return calls its all lies. They don't know how to read and comprehend the English language either apparently. From my FIRST email I stated i wanted a refund to the original payment. They stalled for what is now months because some "customer service gawd" using his almighty power was the ONE person to determine that I only deserve a store credit. I hate this store, clothes are fugly and too big for me and regardless I should NOT have to pay for items I DID NOT GET! The emails I keep getting from the latest Einstein goes round and round about how they tracked my order delivery and show it was delivered. I NEVER said the package was not delivered. I did, however, say that THERE ARE ITEMS MISSING FROM THE ORDER THAT YOUR WAREHOUSE PICKERS & PACKERS DID NOT INCLUDE! This is NOT a hard concept but I realize that actually doing your job is beyond difficult per the result myself and most people on this page have seen. Ive filed a complaint with the BBB where their score is an F - SHOCKER! I have a list of Consumer protection agencies for California where I am and Texas where they run their racket and I can file complaints in both. AND I WILL.

ONE week off of the return window and they won't allow a return. Not so happy returns. I explained I forgot about it as I was recovering from foot surgery and they basically said too bad so sad. I'd understand if I was months out of the return but 6 days? Come on. It was printed nowhere on the receipt -- their written agreement (receipt) just says free returns, so where are the free returns?

I would not leave one star but had to submit my review! I was charged for 2 pairs of the same boots! I placed my order with Avenue and saw I was charged a duplicate order? So I called customer service and the lady transferred me to supposedly the right department to resolve my issue ⚠️ but I was transferred to a medical alert system to try to sell me medical equipment? So I then hung up very frustrated and went online for customer service, help, and typed in what happened and was told to proceed with the customer service I had to pay a $1 fee on a credit card?? I've never dealt with such poor inadequate customer service in my life! This is beyond the worst! I still haven't got my issue resolved yet ! Just BE AWARE you order at your own risk!

I only left a star because without one I couldn’t leave a review. I ordered items before Thanksgiving for upcoming holiday parties and trips. My package was marked undeliverable. I contacted The Avenue immediately after 5 days I receive an email stating my package (only one was at Fed ex) I inquired about the other 3 more days I receive a response yes that’s there too. I go to Fed Ex to find out the packages were returned to the shipper because during the days it took for responses they returned them. I contacted the Avenue immediately 3 days later I get an email yes the packages were returned we can either resupply or refund. I opted for resupply (why I don’t know). It has been 2 weeks no packages no refund no contact. I contacted them 3xs no response. Today during that I was told that the representative will escalate my inquiry and respond in 48 to 72 hours. Do not order from this place!!! Go elsewhere!

I have shopped Avenue for many years off and on. But this year is the year I stop. Placed an order around Thanksgiving, and it didnt arrive until the middle of December. It was missing two pieces of the order. After sitting on wait for live chat support - I finally spoke with someone who didnt even ask for any info until the end of the chat - and took 3-5 minutes between EACH RESPONSE. It was painfully slow. They said I would be contacted in a day or so. Day or so passes, no update. I contact again, and customer service says its been escalated to the dept. but I needed to be patient. It wasn't expensive pieces ($12 total!), but obviously its frustrating being told to be patient, three weeks after ordering, when amazon or any other store would have had the issue taken care of in a matter of minutes. Honestly the lack of customer service scares me for larger orders now. I dont think Ill buy again.

I FINALLY found out why after years of only buying AVENUE.Threre things no longer fit and why the fabric has lost its quality. Because I have so many Avenue products I went back to the cloths that fit, they were not City Chic they were Avenue. Not City Chic writitten in small print.I guess the quality is why everything must be hung not dried . I'm so sad.

I have been trying to pay down my balance with Avenue for over a year, with no success. My balance did not decrease, but was in fact increased, despite my efforts to pay more the monthly balance. Here's what I learned: 1. After inquiring why, I learned that my I was paying $40 for late fee. SO, if I paid $50, only $10 went towards the monthly payment. After learning this, I inquired about a due date change. AVENUE would not negotiate a payment date anywhere NEAR the date that I requested (closer to my pay day). 2. Additionally, I learned that there is a "finance charge"which ranges from $18-$25 monthly. This is added each month that the account is not PAID IN FULL! I cannot wait until I pay this card off completely because I cannot afford for this to affect with my credit.