aveloair.comReviews of aveloair.com

I have not flown on this airline but you might want to know that they have signed a contract with the current administration to illegally fly deportees to El Salvador.

So Avelo Air cancelled my flight I received emails saying this. They then proceeded to "assign" me to another flight without my acknowledgement. (different dates and time) I proceeded to call them to no avail as they said there was no flight for the days that I originally had! Of course it was cancelled. I then cancelled the flight that they gave me without my acceptance. It was cancelled but I was not credited a refund! I was given a voucher for their airline. Total scam of an airline do not use this airline!!!!

3 Different flights got cancelled on separate occasions. Effed up our whole vacation. No Alternatives to Florida. Ended up Driving with the family since they decided to screw me twice... DO NOT USE THEM FOR "MISSION CRITICAL" FLIGHTS!!!!

I would give it zero if I could. Originally we started in North Carolina going to Florida. The desk person had said my carry on bag met the measurement requirements for not having to pay which was great, however on the trip back from Florida to North Carolina the desk lady had said the bag didn’t meet the measurement requirement and that we had to pay $65 for the bag. The lady proceeded to pull the bag off the blue mark making it go on the yellow then proceeded to make us pay the $65 when in North Carolina they checked and it was fine. Avelo is extremely scammy and will do anything to make some extra money. My family and friends will never be flying Avelo again. Worst customer service ever.

DO NOT UNDER ANY CIRCUMSTANCES use this airline. I had booked a flight and then had to cancel it, so I called them to inquire about their cancellation/refund policy and was told that cancellations/refunds are possible up to 15 minutes before boarding. Based on this info, I canceled my flight, then the following occured (this is the actual coversation with Avelo): *** I canceled the flights listed below. I am in my Avelo account now and it is claiming this airfare has been added back to my "travel funds." I am seeking a REFUND, not a credit. *** I do apologize for the delayed response. Customers are entitled to a refund to their original form of payment only if a reservation is cancelled within 24 hours of purchase, AND if the flight departure is more than 7 days from the time that the booking is purchased. This is an industry standard based on Department of Transportation rules that not only protect Customers but also help to ensure the reliability of scheduled service that airlines provide. There are no change or cancellation fees at Avelo, so when a customer cancels a reservation that does not meet the above standard, we still return the full value of that reservation in the form of Avelo Travel Funds, which are valid for one year from the date of issue. We would not be able to refund back to the card based upon our standards. Sincerely, Avelo Customer Support Team *** My response: In order to be in compliance with Texas law and DOT statutes, your company's website would need to actually SAY that on its refund webpage, notifying the customer AT THE TIME OF REFUND. It does not. I have notified the BBB and the consumer fraud division of the state Attorney General’s office of Texas, where your company is based.

If I could give a "0" Star, I definitely would!! Worst customer service. This airline does not tell you at the time of purchase/point of sale that their tickets are NON-REFUNDABLE. The only way to find this information is by doing research beforehand. Shady business practice not to have this identified upfront. Once booked, you only have 24 hrs to cancel and receive a full cash refund. After that, your hard earned money is gone. Turned into a travel voucher to fly WITH THEM! They don't have many places they fly to and from. Further, you cannot sell these travel funds to a third party nor purchase tickets in another party's name. Who would ever purchase tickets from this airline again is beyond me! Save yourself time and aggravation and JUST DON'T DO IT!! There are better and larger airlines out there with more flights available, better customer service and refund policies.

I was booked on the flight from Palm Springs, CA to Santa Rosa, CA on December 27th. After I checked my bag I got stuck in the TSA line and missed my flight. (My fault). I flew on another carrier and went to the Santa Rosa airport immediately to retrieve my bag. I was told it wasn’t there. I filed a claim and after about 8 days was told my bag was lost.On February 27th, I received an e- mail stating my bag was at the Santa Rosa airport. My happiness was short-lived when I discovered four items had been stolen from it. Since I missed the plane it’s doubtful I’ll receive any compensation, but I just want to warn any future passengers that some of Avelo’s employees are thieves and beware.

Terrible service with even more unpleasant crew. Everything was awful and I cant believe people will get tricked into flying this service for such unacceptable standards. Have fun with the worst experience if you fly Avelo and make sure to kick yourself in the ass afterwards cause that’ll be the best part of this flight.