aveloair.comReviews of aveloair.com

This is by far the worst customer service airline I”ve experienced and I mean the worse. I just contacted their CEO let’s see if he will respond, I’m giving him this chance before I blast them and explain in details what happened and file a complaint with DoT and BBB

Its a complete disappointment. They say its a cheap airline but its not. We ended paying the same amount as if we were going to travel in other airlines. Costumer service is a trash and they don't solve problems and if you email them they don't respond the issues. Please do not travel with this airline. Not worth it.

I paid for baggage upfront when I booked my flight and then when I got to the airport, they said I didn’t pay for it and had to pay for it. So I paid for it again and then when I got home, I reviewed my original reservation and I had paid for it. I asked them for my money back and they refused.

Avelo Airlines has been a complete disappointment on both ends of my trip. My first flight was scheduled for 8:00 AM, but it was delayed until 1:40 PM — nearly 6 hours of delay with barely any communication from the airline. No apology, no clear reason, and no compensation. Now, on my way back, my return flight was supposed to leave at 11:30 AM, and it’s been delayed until 6:50 PM — another delay of more than 7 hours. That’s a total of over 13 hours of my time completely wasted by this airline. Both delays have caused major disruption to my schedule, and Avelo’s staff has done very little to make it right. I booked Avelo thinking it would be a budget-friendly option, but I’ve ended up paying for it in lost time, stress, and frustration. I will absolutely not be flying with Avelo again, and I wouldn’t recommend them to anyone who values reliability or basic customer service.

Disgusting and Inhumane – Avelo Should Be Ashamed This was, without question, the WORST airline experience I have ever had. Avelo Airlines is not just unprofessional — it’s inhumane. The customer service was shockingly rude, cold, and completely lacking in empathy. It honestly felt like they trained their staff to not care. What absolutely pushed me over the edge was their complete disregard for medical needs. I requested a simple seat change due to a medical condition and was told I had to pay extra. No compassion, no flexibility, just a cold “you’ll have to pay for that.” Absolutely disgusting. They also have zero concern for families. We were told there’s no guarantee we could sit together — and they followed through on that threat. They separated our family across the plane, including placing my 7-year-old child with my 15-year-old, who they consider an “adult.” What kind of airline thinks it’s acceptable to leave a young child without a parent during a flight? That’s not just careless — it’s dangerous and unacceptable. Their entire operation is a scam. They lure you in with so-called “low fares” and then nickel-and-dime you for every single thing: bags, seat assignments, boarding, even common decency. And for all that money? You get miserable service, rock-hard seats, and staff who treat you like you’re bothering them just by existing. I left this experience feeling furious, disrespected, and honestly disturbed. Avelo is not just a bad airline — it is a disgrace. I will never fly with them again, and I’ll make sure everyone I know hears this story loud and clear. Shame on you, Avelo.

Delayed our flight 3 hours with a 30 minute notice!! Never again. My time isn’t your time.

This company makes money tearing families apart. They have signed a contract with ICE

avelo lost our 6 bags from tampa to wilmington de. on friday 4/25. have to be contacted by email. there is no way to ask where my bags are. there is no phone # to call. wait. wait. wait, nothing. my diabetes meds are in my luggage. communication with avelo does not exist. avelo does not care that my entire family of 6 lost their luggage. no one will update. AVELO DOES NOT CARE or someone would reach out to me. AVELO DOES NOT CARE about their customers. saturday night. have not heard from any avelo staff.