aveloair.comReviews of aveloair.com

If you have lots of time to waste, booking, figuring out your carry on and then waiting an hour plus for the flight that is delayed, go ahead and use these people. 2 flights in 5 days and both were delayed 1 and 2 hours. Then the plane was so cold that everyone was shivering plus, they yak at you the whole flight. I wish they would STFU and let me rest for a few minutes. I had to turn my head phones up to near deafening to drown out their pratteling.

We were at the airport for 14 hours before they canceled the flight and left us stranded. I couldn't get a flight for 4 days. I'm on cancer meds and had none. They had promised that if the flight was eventually canceled, they would have one the next day. They did not and no flights available for 4 days!! No one cared

Website is deceptive regarding cancelled flight arrangements, and they kept my money which I cannot use because they stopped flying to one destination out of 2 offered. Luggage arrived ripped and without wheels and they would not honor claim. Impossible to talk with anyone who has ability to make decisions. DO NOT USE THIS AIRLINE. You will be sorry if you do.

Airline is poorly run. Cannot clear gates in timely manner. Keeps passengers locked in plane for over 90 minutes after arrival.

I had a credit from Avelo which I wanted to use. However, they no longer fly to my destination. Also, now they only have one destination from NY (my home) and I do not need to go to that city. I requested a monetary refund from them and was denied. It is so unfair because they no longer can accommodate my needs so they should give me a monetary refund.

The worst website EVER! Keeps crashing and extremely slow. Add on fees makes them non-competitive. Return flight from Fort Lauderdale was delayed then canceled. No announcements however I watched them unload baggage hours before the cancellation. The next day I asked the pilot who was staying at my hotel if the flight was a go and said he had no clue if the flight was rescheduled.

Once again another trip on Avelo and another delay, why is there always delay when I have to use them. 12/02/25 a 3 hour delay, most of the time I don't mind being delayed on a few minute delay up to 1 hour. With this airline when time is on the line like this time they are late. I should have just used Amtrak. It would be a 24 hour trip, but had I left yesterday would have still arrived at my destination well rested and checked into my hotel on time. I have to get to an interview at 7 am on the December 3rd 2025. I was looking forward to landing at my destination on time, getting to my hotel that I had booked for the day and had time to prepare for the interview. The plane was scheduled to take off at 1906 and land at 2114 at my destination. Now the plane won't leave here until 2314 and arrive at my destination until after 0100 am. I will miss my ride to get to the hotel and now I have to pay twice as much when I do arrive at my destination. You don't honor your end of the contract then you should compensate your customer.

I’m extremely disappointed with my first experience flying with Avelo Airlines. My original flight was Grand Rapids to Raleigh on November 10, returning November 17. I changed the dates almost two hours before departure because a seat was available and paid an extra $60 for the change. When I received my new confirmation, the itinerary was completely wrong — both flights were listed on November 10 and in reverse, showing Raleigh → Grand Rapids instead of Grand Rapids → Raleigh. That’s not a mistake I would ever make since my original booking already had the correct direction. I went to the airport immediately to fix it, but the agent wasn’t helpful, and her supervisor, Parker, refused to come to the counter, saying I “should’ve been there earlier,” even though I had literally just rebooked less than two hours prior. When I called customer service, they still wouldn’t fix the error. Instead, I was charged a 50% cancellation fee and only got Avelo credit for the $60 I paid — credit I don’t even want because I have no intention of flying with Avelo again. This issue was clearly caused by an error in Avelo’s system, and the way it was handled was unprofessional and dismissive. I’d strongly caution anyone considering booking with Avelo — there’s no accountability when their system makes a mistake.