Steph W.
DO NOT Get this Bracelet! It is a total SCAM!
DO NOT get this Bracelet! It is a scam and they are trying to take peoples money!! I paid for the expensive one and it did not work with me. I have been in a fight with customer service for a little over a year now. They told me I can return and get my refund after a certain date because they checked my stats and believe this device is not for me because I have fertility issues and no regular periods. So the date comes: And they tell me Actually, I cannot get a refund because I stopped wearing the bracelet. I stopped wearing the bracelet because they told me it will not work for me for my conditions, so why waste the time? So now they refuse to to refund me because THEY told me I didn’t have to use it because it was not for me. So it’s my fault that You people told me that? What garbage! WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER HAD!! This is the worst company that was ever created! So basically this is a SCAM AND THEY ARE TRYING TO RIP PEOPLE OFF OF THEIR MONEY, charge a Butt load of money and not refund you back like it says if the device does not work and try to play the victim and say it is your fault that the device does not work and it is your fault that THEY told you it does not work for you! Are you kidding me? What a load of crock! They are trying to scam people and do not follow through with their word. Liars and scam artists! They do not believe in phones they say and only communicate with email but their customer service people are the worse ever! It is like they have evil people who scam you out of your money working for this company! This has been a hard journey and I don’t need the stress of people who are awful like this! How can you do this to people who want to have their dreams met of children? You must have a cold heart to go after women who have their hopes up like this only to step on them and treat your customers like trash! Never again!
Response from Ava BraceletOct 1, 2021
Hi Steph, That doesn't sound right—our policy is that you can claim the money back guarantee as long as you meet the requirements stated in our FAQs for the plus and premium bundle and we would not tell you to stop using the device before that. We'd like the opportunity to try to make things right for you again. Could you please reach out to us at [email protected]. With warm regards, your Ava Team


