AvantreeReviews of avantree.com

Really poor quality. Broke within 4 months. Can’t get through to customer support. Best avoided if possible

My product does not work. In trying to obtain a label for return/refund, I keep getting the run-around. I just want to return it and get my money refunded. WHY is it SOOOO difficult? They act deliberately obtuse. Don't buy from these people.

I purchased an Avantree Bluetooth TV headphone set. After 3 months the transmitter began to malfunction and I had to recycle the power to get it working. It finally would not power up. I called support for my 2 year warranty. They grilled me with questions, and passed the issue around. I finally got it working and told them so. The support said he would get them to send another transmitter. After several days, they emailed me saying that if it happened again, take a video and send it to them so they could try and figure out the problem. So much for their 2 year warranty. I would not buy it again.

Bought an Avantree product from Amazon then tried to register it for the extended warranty on the Avantree website. As it wasn't purchased direct, Avantree has to verify the purchase so you get an automated response to expect another e-mail within 48hrs. That deadline expired 5 days ago.

Pre-ordered a bluetooth speaker system in January 2022, with delivery due in April 2022. April came an went, my order didn't materialise, Avantree didn't bother contacting me regarding the delay, so I contacted then. After several days I got an extremely curt reply telling me to expect delivery six weeks later. No explanation, no apology. I left it another 8 weeks, still no delivery, contacted tham again, only to be told delivery would be by end of August. Again no explanation nor apology. End of August came and went, still no delivery. Been told to expect delivery in September, but I'm not holding my breath. Will never use this company again and would advise against anyone else using them. They are disreputable, dishonest, and don't give a cr*p about customer service.

The battery in the Apico Mini wireless earbud loses its power within the warranty period and is empty after 50 minutes. The support is constantly asking for details about the order that I have already placed and that over and over again. I disposed of the product and waived further communication including credit. Not advised !.

I can see a trend of reviews of the same issue I am about to write. Very similar issues of product going bad just after warranty expires. when you ask for support, they cannot fix it and say take 10% discount. just seems to be the trend for this company. check below so many of them. No integrity in company or the product. Not recommended

They don't provide technical support unless you can provide an Amazon order number. Bit difficult if you're not the person who ordered it and cannot contact the person who did. Not sure why they need and order number at all in order to try to help fix an issue with their product: plenty of companies will help over Twitter etc. without you having to prove you bought the product form Amazon.