customer
Less responsible new crew
you guys changed crew, there were some amazing guys that were experts and did a fantastic job for me in 2023. the new crew was young and struggled with basics of handling items carefully, i had an oil leak that destroyed some of my items and books. a few of my items were broken. will be looking elsewhere if there is a next time.
Response from Avant-Garde MovingSep 26, 2024
We’re sorry to hear that your recent experience didn’t meet your expectations, especially after the positive experience you had with our team in 2023. Regarding the concerns you mentioned, we have made multiple attempts to contact you by phone and email to address the issues directly, but unfortunately, we haven’t been able to connect. We would still love to resolve this for you, so please feel free to reach out when it’s convenient. As for the damaged items, we understand your frustration. However, it’s important to note that items packed by customers themselves, such as the oil, can pose risks during transport. We value your feedback and hope we can regain your trust in the future. Until next time, AGM Team