AvaliveReviews of avalive.com

I bought a product on here and tried to return it. Be weary of their advertisement and read their guidelines thoroughly, they will post a photo of a product and sell only a piece of it. Unlike other online shopping, there are no warnings on their advertisement. They're not a company for customers, they are about their profits. The customer service was super rude and disrespectful because I wanted to return it. I figure, they're not paying them enough to stay on board. The shipping was twice as much as the product I bought so I paid for it. Terrible way to run a business. Never going to order from this place again. If you look at the reviews giving 5 stars they are very brief...meaning they are probably fake and made by the company. The bad reviews sound more realistic than the good ones. This is how scandalous they are, having to make up fake good reviews for themselves.

Be prepared, the company will work with you until you make an order, then they are gone. No reply for questions, and you feel as you are dealing with a utility company, not a business company. When you finally get connected with the same customer service person you were connected before, the answer is: Sorry, we get a lot of spams e-mails per day. This is despite the e-mails sent were for sure not spams. Their replies is so unprofessional and almost like doing you a favor by replying. As I said, just like a utility company. They got their payment, and now you mean a lot less until the next bill

I ordered 2 pieces of equipment from AV Alive. The deal was the best I had seen online and i was skeptical. I called and spoke with a representative who reassured me I would be receiving the items advertised. Upon receiving my package I was given 2 inferior pieces of equipment than I had ordered. They were not the pictured items. When I called and complained they said that they accidentally had the wrong pictures up and the wrong description of the item. They then changed the pictures online and the description. I told them I would like to return the items because they were not what I ordered, what was described, or what was pictured before they modified the website. They told me they would accept the gear back but would charge me 33% of the price. DO NOT ORDER FROM HERE!

I rented before and was not happy but I was desperate and it had been 2 years so I thought I would give them a shot again but it was just as bad as the first time. Woman who answers the phone is never pleasant. They didn't carry the product I wanted that was listed on the site anymore but they did have the next model up for $200 more so I was forced to take that one. Then they waited too long to ship it so I had to pay double what I expected for shipping. Then when I got the product parts of it didn't work and they didn't tell me before I got it. Then when I called and asked him why he would send something that wasn't fully functioning he said that as a common thing with this product and that all of them are like that. NOT TRUE I have rented several of these and the ports worked on all of the previous ones. He was talking to me like I was an idiot! NEVER AGAIN!

I was charged a $30 restocking fee for a defective product that I had been troubleshooting with the manufacturer for 2 months. Won't do business with this company again.

I ordered an iPad 2 on April 25th, 2011 from the Avalive website. It was going to be an anniversary gift for my wife. The description said that this particular iPad 2 was in stock, I then placed my order, and paid extra for two day shipping in hopes that I would get it by 4/28 (roughly). I tracked the status of my order every day up until 4/29, and the status remained at "confirming order with warehouse". I tried calling their phone number and always got an answering machine. I left messages to try to get a response to when my order would be shipped. I received an email stating that these particular items were back ordered and possibly could take up to 4 weeks to be shipped! I answered by email as to why this wasn't made mentioned of on their website, (why did I pay extra shipping then?) They returned an email asking if I still wanted to keep my place in line, or if I wanted to cancel my order. I gave it a few more days before I gave up on them. I did some research and the iPad I ordered was available elsewhere for the same price, so I cancelled my order. I wish I would have known the hassle that was in store for me. I felt misled by their "in stock" items on the website. I couldn't give my wife her anniversary gift 'til after the fact...I would not do business with Avalive again...hopefully this will save someone else the hassle as well...

I ordered the product on Apr 11, 2011 and is took so long for me to actually get the product, I had to order and overnight another product from elsewhere. Also the product was drop shipped from another supplier that had the product for $400 less. I tried to return the product completly unopened and they would not budge on their "open box" restocking fee. I tried to complain and they discontinued communication. It is companies like this that give online shopping a buyer beware marketplace. By the way, I was a true customer of this company and this is a true review. Here is the product I ordered: HD Video Distribution New(Mfg. Partnum ZVPro 280) 1 ordered @ $2289.00 = $2289.00

I ordered the iPad 2 March 24, I am now writing a review and it is April 28th, no iPad in sight. My order status said it was in fact in stock, and that within 1-4 business days I would receive a tracking number. After 6 business days with no tracking number I called them up only be treated rudely and told that it in fact wasn't in stock. When told that their system automatically says that when my credit is charged. Why was my credit card even charged if it wasn't in stock. I have been talking to customer support and in mid sentence I've been hung up on, put on hold, and transferred to a voice mail. I have cancelled my order. When I was done cancelling my order, I called customer service, never once raising m voice or saying anything unnecessary or rude, I told them that due to there poor service I had cancelled my order. The customer service representative kept cutting me off saying that he was doing the talking not me, and that I was quote a "punk kid". One thing I have noticed with this company and there reviews is they always have an excuse. It's never their fault. They need to take responsibility if they ever want to be considered a company. They are as of right now a "joke" and will never be anything more. I called apple and talked to a customer support representative who was patient, kind, and listened to what I had to say, unlike avalive. Hmm I guess apple doesn't just hire anyone. Other companies should consider this, then again avalive isn't a company. They are a pathetic excuse for an online seller at best. A note to anyone who dares to attempt to buy anything from here, don't just don't. A horrible experience, I hope no one else will ever have to go through.