Jjj
Nicole was very polite and while…
Nicole was very polite and while scamming me. I asked for her to email me information about the plan, and I foolishly overlooked her evasiveness because she seemed polite and professional

Buying a car is one of the biggest investments you will make in your life so purchasing adequate protection for your vehicle is every bit as important as buying the car itself. Providing a safeguard against expensive, unforeseen repairs by way of a customized service contract for your vehicle affords you all the peace of mind and security you need to know that you are prepared for those unsuspecting auto repairs. Keeping in mind that auto repair costs are ever-increasing, and that a carefully selected service contract can make a great deal of difference to your wallet, we at AutoProtect USA are here to assist with all your contract needs.
AutoProtect USA (autoprotectusa.com) has 539 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Showing 72 reviews with 1 star · Clear filters
Jjj
Nicole was very polite and while scamming me. I asked for her to email me information about the plan, and I foolishly overlooked her evasiveness because she seemed polite and professional
Kay Lippert D.
She told me that my cars auto warranty was expired. I called my dealership and it is not expired until I reach 100,000 miles, and then they sell their own warranty for much cheaper. I called back to get a refund as the price fir this service is very high and I don’t need it. They would only answer their phones to take my money, but not to refund it! Scammers!!!!
Response from AutoProtect USAJan 2, 2022
Hi Kay, Apologies for any confusion that would lead to you believing you've been scammed. We have glowing reviews all over the internet and hundreds of happy employees servicing hundreds of thousands of happy customers. Our representatives do not have access to your existing vehicle service contract; it sounds like maybe the representative you spoke to was informing you about your manufacturers' warranty. We will happily clear this up for you and issue any refunds on January 3rd when we are back to business. We closed for the New Year at 6pm CST on the 31st of January. Our customer service number is 1-888-614-6098. Looking forward to speaking with you soon.
Karen H.
I have a 2019 Toyota Highlander with only 29,000 and due to the pandemic I am not driving very much because I work from home I received what looked to be an official document from Toyota. I called the number and felt pressured to put $495.00 down and $200 plus dollars per month. I said I would like to discuss this with my husband first and was told what's there to discuss. I hung up on the guy. I will save my money for any required repairs.
Jennifer S.
I received a letter in the mail for extended-car warranty in October (3 months after purchasing my vehicle in July). I assumed it was already set up from the dealership but after calling the number to verify I discovered it wasn't. So I set it up under the impression that my vehicle would be covered after the grace period (30 days/ 1000 miles). When registering they took $195 to start the coverage(10/23). I received an alert on my phone regarding my vehicle (11/13) so I took it to get it diagnosed. I was unsure whether or not my new warranty covered the diagnosis and I did not have my policy number or any information only a phone number to reach customer service. So I called and was told it would be covered under my policy after the 30-day mark (11/22). Called the dealership to schedule an appointment and got one for (11/22). I still had not received any policy information/ confirmation/ card. I gave the dealership the number I had on my bank statements where they took the initial payment. I received a call from the dealership that they denied the claim. Then I checked my bank account and saw they had taken the next month's payment for $205 (a total of $400). I customer service and last spoke with Peyton Eyster who said there was nothing they could do - they could not cover the cost of the car because we had not reached 1000 miles (I'm not sure if this is true or not because currently the car is in the shop and it was at 100K when I registered it and I know its at 101K as of last week, but I will know by the end of the day when I pick it up from being serviced). So I asked for a refund of the money they had taken for the following month and/or from the initial registration and they said no because we were past the grace period (30 days/1000 miles). When he told us that we were past the grace period we asked again why isn't our car being covered and his statement was because you're not past the grace period. I wish I had images to include however we did not receive any paperwork via mail or e-mail confirming what our policy included or did not include and what were the ramifications regarding canceling the policy for a refund. I have my bank statements with the amount taken, but I will not post due to security reasons. I recommend car shield for coverage I've never had a problem with them with my other vehicles.
Frank D.
Good good job
Willy
Awesome i just wish i could remember the reps name she was 5 star. Knowledgeable, courteous, thoughtful, kind, and helped mevthrough the process.
Response from AutoProtect USASep 17, 2021
Thank you Willy! We're happy to know you had a 5-star experience. We do keep a careful record of your interactions, so if you should need to speak to your licensed representative again please reach out to us.
Ann W.
Joseph was very persuasive but having thought about it I realize I was foolish to buy this product. I would like to speak to someone about this
Response from AutoProtect USAMar 4, 2021
Hi Ann, I'm sorry you felt pressured. Our services are voluntary and we want every experience to be a happy one. Please reach out to us at 888-614-6098 as quickly as possible and we can help to remedy the situation.
Melissa R.
He was harassing me... Wouldn't leave me alone
Response from AutoProtect USAMar 4, 2021
Hi Melissa, I hope you were able to get a resolution to your problem. If you need additional help, we are available at 888-614-6098.