AutoPowerSource LLCReviews of autopowersource.com

Response from AutoPowerSource LLCOct 13, 2026

Thank you for taking the time to write this, and we’re sorry — this is not the experience you should have had with us. You’re right: the engine that arrived was not the unit you approved in the photos. It wasn’t a substitution. While your order was being prepared for shipment it was tied to the wrong stock number, and the unit under that number shipped instead of the one you approved. That mistake is ours, we own it completely, and we had already begun correcting it at no cost to you before this review was written — the pickup is arranged, the Bill of Lading was emailed to you and you confirmed receiving it, and your 30-day money-back guarantee is being honored in full. On the calls: we reviewed every conversation on this order. Each of your calls was answered. The one call that dropped was a line fault on the phone provider’s side, and our team called you back within minutes to confirm the Bill of Lading was already in your inbox. There was never any intent to avoid you. On sourcing: like every established used-parts supplier, we fulfil orders both from our own stock and from partner salvage yards in our network. That is stated in our policies, and it does not dilute our responsibility in any way — your order is with us, and we stand behind it wherever the unit came from. Our operations manager has been asked to contact you directly, and you can reach him any time at [email protected]. We will do whatever it takes to see this through to your satisfaction. — AutoPowerSource

Response from AutoPowerSource LLCOct 2, 2026

James — Alan Gessler, Head of Operations. I understand you're frustrated, so let me set out the record for you and for anyone reading. Every engine we sell is inspected, photographed and approved by the customer before it ships. That is exactly what happened on your order: our pre-shipment inspection flagged the oil pan on the unit prepared for you, we sent you the photographs rather than ship it, and you chose not to proceed. Your full refund of $4,656.47 was issued the same hour, on 29 September, three days before this review was written. The two photographs you received were of one engine, before and after testing, and nothing was held back or hidden. A company that refunds you in full on the spot and declines to ship a unit it isn't satisfied with is not holding your money; it's doing what you'd want it to do. I've written to you directly this morning with two concrete options that go well beyond the refund, because your wait deserves more than the order being cancelled. I'd rather resolve this with you than here. My email is in your inbox, and my direct line is on it — reach me there and I'll handle it personally.

Response from AutoPowerSource LLCSep 29, 2026

Thank you for the detailed feedback. We're sorry to hear the experience left you feeling this way — that's not the impression we ever want to leave. Pricing and availability on used parts can shift for a number of legitimate reasons, and we'd rather understand exactly what happened on your order than guess at it here. Please reach out to us directly at [email protected] with your order or reference number, and we'll personally look into this with you. We stand behind our process and our team, and appreciate you giving us the chance to make this right. - AutoPowerSource LLC

Response from AutoPowerSource LLCSep 4, 2026

Thank you for laying this out in detail, and I'm sorry your experience has been this frustrating. A two-week wait without a shipping confirmation on an order this size is not how this should go, and if pricing or communication broke down along the way, we want to understand exactly where. Please write to us at [email protected] with your order number so we can look into this directly and get you an update. - AutoPowerSource LLC

Response from AutoPowerSource LLCAug 26, 2026

Thank you for taking the time to write this, James. I want to answer openly, because people read reviews like yours when they are deciding whether a company will stand behind them, and they deserve the full picture. You ordered a transmission for your 2012 Jeep Patriot on 2 December 2025. It shipped on 9 December, sent directly to your installer, and it carried a six-month warranty running through 9 June 2026. The diagnostic documentation supporting your claim reached us in August, roughly two months after that coverage had ended. We know that is a frustrating thing to hear, so let us explain why the date matters rather than just pointing at it. A warranty period is not fine print we hide behind. It is the window in which we can actually verify what went wrong, work with the vendor who supplied the unit, and put it right. Every customer who buys from us gets the same six months, and that protection only means something because it is applied the same way to everyone. If a claim could be made at any point after the sale, the warranty period would not exist in any real sense, and neither would the promise it represents. Even so, we did not close your file. Our technicians reviewed the codes from Superior Transmission and the notes from Crown Jeep, we spoke with your installer directly, and we offered you a replacement unit priced at our own cost, with no profit to us. That offer is still open. We build relationships through these transactions, not one-off sales. That is why we would ask you to consider what a review does. People come to this page looking for an honest signal about how a company treats them when something goes wrong, and a rating that does not reflect what actually happened here shapes those decisions for them. And to be straightforward about the exception we already made: we offered it because we believed it was right for you, not in exchange for a rating. That is also why we would rather talk than trade. What we are able to do for a customer has always come out of the conversation, not out of the score, and we have not reached the end of what we are willing to consider in your case. So let us have that conversation. Write to us at [email protected] and ask for the team handling your file directly. You have already spent more on this Jeep than anyone should have to, and we would like the next thing you spend on it to be nothing at all. - AutoPowerSource LLC

Response from AutoPowerSource LLCAug 7, 2026

Hello Shawn, We are sorry to hear about your experience. Our dedicated Relationship managers are trained to coordinate with you until your engine is delivered and installed. We do agree that a new trainee didn't meet our standards or your expectations. We take all feedbacks seriously and we have already sent you an email with a resolution that makes your experience better. We also had your Relationship manager sent you an apology email along with a resolution that hopefully makes your experience better. The engine has been tested and should last for as long as you drive the vehicle. You are fully covered with us with exceptional warranty. Feel free to reach out to us for any additional suggestions. Thank you!

Response from AutoPowerSource LLCAug 3, 2026

Hello, We are sorry to hear about your experience. We checked the history of your conversation, and we do acknowledge an error from our team member stating your order will be delayed until Monday or Tuesday when it was already shipped Friday as per the original date. So your order did fulfill on time except for the team member's error of confusing the status with another order. We promptly informed you that your order was indeed shipped on time, and we even showed you the pictures of the engine prior to shipment, which you approved. So just like any authentic business would do, we showed you the pictures of the engine from different angles, got a clean approval from you, and shipped the order on time. Shipping these orders costs $700-$800 two-way shipping costs, but because you were given incorrect status by the team, we honored absorbing the full shipping cost and other fulfillment charges and took it back. We even gave you the option to receive the engine and evaluate the condition yourself, and we will pick it up immediately at no cost to you and initiate a full refund if you don't like it. We believe that was a fair offer, but since you didn't accept it, we took it back. We genuinely value our customers and are always willing to go above and beyond to make sure their requirements are met. We also understand we cannot win all battles, but that doesn't stop us from trying. As a gesture of goodwill, we will add $200 in store credit to your account, which you can use to purchase anything from our website. Please accept our sincere apologies for the inconvenience. If given an opportunity again, we will make sure to overachieve your expectations. Thank you again for a detailed and honest review. That's the best thing a customer can do for another customer. Have a good one!

Response from AutoPowerSource LLCJul 14, 2026

Hi there, Thank you for the feedback, and we're truly sorry to hear about the trouble with your engine — that's not the experience we want any customer to have, especially with the extra time and labor costs involved. We're glad you've opened a warranty claim, and our team will be working with you through the process to get this resolved. If you need anything along the way, please don't hesitate to reach out — we're here to help.