BKS
Placed an order for a Superlamb®…
Placed an order for a Superlamb® Original Custom Sheepskin Seat Covers-Front Seat - Low Back Bucket, Adjustable Headrest on 06/03/25 for my 2025 Mercedes GLC 300 coupe. Cover they sent did not fit and one of the elastic straps immediately pulled apart because it was not sewn on properly. Sent back to them and have been dealing with their excuse after excuse. Bottom line, they now want to send back the original cover (that did not fit) because they did not make a new one. Said they would go to Mercedes dealership and fit the new cover and send pictures of the cover on the seat of my make and model car. They did not send that picture and are now covering their tracks. Their website and CS rep promised this cover would 'fit like a glove' and it is FAR from it. Now they are sending me this..."returns are not accepted on any custom made-to-order item, for any reason. We are proud of our work, guarantee the fit and quality of our products and will work with you to resolve any issues" BS, It is now 08/12/25 and I am out $349.99 and have no seat cover. Do not do business with this company unless you want to lose your money and be told that you are at fault and they are not!
Response from AutoHQSep 24, 2025
We apologize for your poor experience. We have refunded you in full, provided a prepaid return label and no longer use that supplier.



