Rich
Significant price increase and carrier safety concerns
I am writing this to share my experience regarding the pricing and carrier selection process at Auto Haul Movers. I was initially quoted $400 for vehicle transport and paid a $150 reservation fee. However, after the deposit was collected, the price for a "reputable" carrier increased to $900. When I asked about lower-priced options, I was presented with a $700 carrier that I was informed did not have valid insurance and had a history of prior damage claims. Because I was not comfortable with the safety risks of the lower-priced carrier or the 125% price increase for the reputable one, I requested a refund. While the company did eventually refund my $150 deposit, the discrepancy between the initial quote and the actual cost of a safe carrier was significant. I advise potential customers to confirm carrier insurance and final pricing in writing before paying any reservation fees.