Authorize.NetReviews of authorize.net

They do not extend refund periods over 6 months. We have hotels and when we need to do refund for guests who paid more than 6 months in advance we end up refunding by cash or check. It’s absolute nightmare to deal with this company. Their process to apply for extending refund period is inefficient and they deny you anyway. At the end we loose 3% credit card fees we pay on original transaction, and we have unhappy customers.

I was recently the victim of a scam, and Authorized.net is trying to hold me responsible for any funds that I was to receive from a job that I never had. The scammer had me going through the process of creating a contract to make everything look like it was legitimate and I eventually caught on to what was going on, removed myself from it, by writing a formal letter of resignation. I have screenshots of all conversations and documents but Authorized.net puts you through so much. I even have a letter directly from them alerting to the scam but yet they keep sending me emails about funds owed. How am I owing them when the scammer was to pay me for a job, when there wasn't a job to begin with??! This has been going on a month now.

GARBAGE. It's like doing business with the 1970s. Outdated, overpriced, deliberately confusing pricing policies. Rude and arrogant support staff. Hodl funds with no notice. Held $350 000 without even communicating due to an 'error' at their end. A joke.

Authorize.net is a scam . I opened an account with them 130 days ago and after the first payment , they closed the account saying they were going to hold the funds for 90 days . I didn’t border I still shipped and incurred the loss . And after 90 days contacted them . First customer service. Ooh I’m sorry we are sending the funds right way . After 10 days no funds Called again . Second customer service oh I’m sorry the funds have just been sent now . Allow 5 business days This is the 130th days and no funds and they say theresame thing every time I call And the funds are more than $5000 .

Due to project requirements I had to use their gateway for payments. I am shocked solutions like this exist and that this comes from a company that I thought is solid and reliable. Merchant admin panel looks like windows 95 and doesn't even support viewing all transactions in a single list... Errors in documentation, incomplete information, severe security vulnerability in the SDK, which was lastly updated in 2021 (but most code is 8years old....)... Even formatting data for the api calls is a problem, as their "json" requires duplicate keys for lists. Api errors are incorrect, making you lose hours on "invalid login id" just to discover it actually was due to some other fields (they call it json again) being in the wrong order. This is just unacceptable, please disable this service or hire 2-3 expert devs and a technical writer at least part time if you can't afford full time dev team for your 25$mo gateway fee

Recently their "Award Winning Support" just won trophy for "worst of all time". Transaction manager was on hold for 30 minutes They will not release an e-check payment to our company until they talk to account administrator. Adminstrator made two calls of 17-26 minutes each on hold which starts ringing for the specialist and then hangs up.

Authorize.net is a mess, they are the same guys managing Paysafe. Paysafe group and Authorize.net is an organized criminal organization.

In past years I would easily give Authorize.net 5 stars. In the last month however, and especially today, I have to give them 1 star. I don't know what they are thinking with requiring a new pin every time you log into your account (which is multiple times a day), and now today, their system isn't working at all. Authorize.net... I hope you're paying attention. You're pushing decades long customers away. We don't want to leave, but we will... If you don't fix these problems quickly.