Authorize.NetReviews of authorize.net

Customer service agents lie, they will tell you anything you want to hear to register your account. They tack on reserves after 1 chargeback (chargebacks are just part of life this day and age banks let anyone do it for any reason and people love to scam) They hold money for 7 business days.. so if you make a sale on a Monday your don't get the money until the following Wednesday. BUT they lie to you saying 3 days and never do it. Then they decide to stop processing for you but are happy to keep charging you fees. But seriously i got lied to by their customer service agents like at least 6 times.

Terrible company. Impossible to cancel. Stupid management. HORRIBLE. Tried to charge my company multiple months after we canceled in full and paid outrageous fee. Sent us to collections. Absolute horrible company. I couldn’t say 1 good thing about them.

Horrible company to work with. They sneak fees anywhere they can. Do not use this company I would’ve given them zero stars if I could have.

Our first three transactions went smoothly, as normal and expected. But they actually didn't. All indications showed the transactions as approved and paid, with one little exception - the email receipts, which again, showed "Approved" on them, also had a little note - "Test mode" - seemingly harmless. It wasn't until the funds should have hit our account and the Authorize.net rep reached out to see if we needed anything that I inquired about this "Test mode" marked on the transaction receipts. He then explained that "Test mode" meant the transactions hadn't actually gone through. He then explained that it was our problem to deal with, that there was nothing they could do about it. We're now out product, and have no way to embarrassingly go back to our customers and ask them to pay for their orders a second time. Customers received a receipt that shows their order was paid for. Shopify shows the order as paid for. I have NOTHING to go back to our customers with other than a receipt that says, "Test mode" on it. Authorize.net and Jordan Hastings have shown NO willingness to do anything to rectify these losses.

I have used authorize.net for over 20 years and they used to provide good service. But now, unfortunately they no longer do. After experiencing the worst customer service experience in many years I felt it best to leave a review so people will know the t it s best to avoid them completely and steer clear of authorize.net. While the have no problem charging you and taking fees from you they absolutely to do want to disperse funds to you. I basically have to just walk away from the funds that they have collected because I no longer have the time to keep chasing them down. Typical promise to resolve the issue one day then a completely different story the next day - no other customer has this experience they say- on and on. Even my bank laughed at Authorize.nets practices and recommended we switch merchant providers to a company that understands how banking works in the 21st century. I hope people read reviews and compare other companies offerings and you will see that there is no reason to ever deal with or associate your business with Authorize.net. I hope you save yourself the trouble and use a processor that is highly rated and modern.

don't waste your time with this company, they never helped me after i was signed up and they took their money. now the want to send a bill for 64$ a year after a canceled the service

Authorize.net is less than helpful when it comes to having issues with the credit card processor that they set my company up with. I have called numerous times, asking for them to put me in touch with the third party, and each time they tell me that they cannot give me that info. I am being charged a "Bankcard monthly fee" on an account that I have closed through Authorize, and I have no way to get ahold of this "bankcard" company to get them to stop. The bank I hold my business checking account has no contact information for this company either. My only option was to close my checking account. And I am out the $217.30 fee that "BankCard" charged me today, even though this account did not process funds last month and should not have been charged. Proceed with caution when dealing with Authorize and make sure you know who they set you up with to process your transactions.

Authorize.net are an absolute nightmare to work with as a small business. Claiming to be a secure and efficient gateway for payment actually translates into a Kafkaesque maze of disinformation and obstructive customer service that results in funds being withheld for ninety days for no justifiable reason. They operate on a principle of no accountability and no communication. They demonstrate no understanding or concern for the operations of small businesses. Do not trust this company to process your payments.