Authorize.NetReviews of authorize.net

***Stay Away*** They will stick you in the highest rate without telling you. Meanwhile, they will promise you the best rate while signing you up and taking your information. The is a deceptive practice...!!!

Worst customer experience ever. They will hold your information hostage. Dont work with them.

Theives. Took money from me for two years for a service I never used and didn't know I was signed up for and would not give it back.

I think I better provide feedback about authorize.net login obstacles. It took several minutes to log in. Here are the obstables. 1. To open the merchant page, a new page needs to open. (already really backwards just like a pop up window back 20 years ago) 2. Once it opens, it takes time to verify using I cloudflare or some kind of cyber security. I have to click on some icon saying I"m human (wasting more time) 3. After verifying I'm human.. after typing in the password, it send a text message to my phone. I then need to check the phone 4. I then have to copy and paste the code and submit it. 5. After the code is pasted, the site asks me to change my password (This is extremely unnecessary to be forced to change your password every 3 months. Authorize.net is the only website that requires this. It's a big hassle and no user should be forced to change their password every 3 months. Whoever is the programmers for Authorize.net does not understand this is very old methods and creates an osbtable for the users. 6. I then realize there is another new requirement for passwords that it has to be 12 characters long. This is new. Also need a capital letter, number and a symbol. This is just all very unnecessary and makes it harder for the user to log in. It's BIG waste of time and a hassle. So I'm now forced to create a new password with 12 letters and a bunch of unnecessary requirements. This is too strict. It's just a portal to view transactions. Banks and credit card companies don't even do this. 7. After changing my password, I am text another code to verify. What is this for? Is this to waste more time and create more obstacles? 8. I then need to check my phone for the code and then have to enter it on the website again. 9. After verifying and the password is changed, I am asked to log in again. But once I submit, I am asked to verify a code again! OMG, this is really unbelieveable. 10. I then need to check my phone and for the code and enter it in the website. 11. Finally I was able to log in. It took so many steps and several minutes to just do a simple log in. And this has to be done repeatedly every 3 months. Within the 3 months, there are still many steps because you still have to verify you are human and then verify text codes. I can honestly say Authorize.net has the worst login system I've ever experienced on any platform and of any system and website. Please try to ask other users and you will most likely get the same negative feedback. I'm extremely dissatisfied with authorize.net. In addition, the page will log out automatically even while you are doing work. In addition, the system does not detect fraud payments as the majority of fraud payments I get are from Authorize.net. In one year previously, I've actually lost over $30,000 in fraud payments. I had to set up my own system to detect fraud. So I ended up using other payment systems and authorize.net is just a back up system.

We got a call from these guys stating they could lower our fees to 1.8%. Sounds Great. They said they integrated seamlessly with our CRm Jobber. First of it did not integrate. which meant my guys in the field could not collect payments. So then we had to have someone in the office call each customer and collect payment. My business partner spent 3 days on the phone with them and Jobber trying to get it to sync. They finally told us that it will not sync. Because of this we decided to stop using them and just process through our existing software. Now we find out all of our money from an entire week of business are no where to be found. Not in our bank, do not show on our dashboard. The company says they do not see them, but yet our customers can send us screenshots proving they were charged. Currently we are missing about 15k worth of transactions, and customer service may as well be non existent. I would run away from these guys. We have wasted many days trying to figure this out, and today is another one.

We are on boarded with them and got on their full package, we were very excited. Our very first high profile transaction. They froze our account and said it looked like a high risk transaction. We sell expensive therapy devices so this was $26,000 that they were holding. They said they have to hold it for a minimum of 120 days and possibly longer. They’re still holding it to this day. I asked for their legal team and they said that I could never speak about my account again with any customer service if I spoke to their legal team. So they are just holding onto the $26,000. I’ve verified that the therapeutic product has been delivered and is being used by the doctor happily and they still refuse

We have been a partner with Authorize.net since 2018 earning residuals for our boarded merchants. They claim they sent us an email regarding the inactivity of our account as we have not boarded a new merchant in a year (which was incorrect and much longer than a year). They state the account was closed for inactivity. I asked them for a copy of our signed agreement that states that term/condition and I was referred to an online version. I asked when that policy was enacted, and they advised me to send an email. They are stealing partner residual revenue. I am not the only one on this forum that this happened to, and I am finding other business associates that describe the same event. No notice, no phone call and no letter in writing. Just a phantom email that no one receives. This company is owned by VISA. I am in disbelief that this practice exists. Never have we dealt with another partner in the merchant industry that would effectively steal your residual income. I am currently waiting to hear back from an email that I sent to naacceptancepartners at visa.com

I strongly advise businesses to reconsider using Authorize.net for payment processing. As a small business we partnered with them for over 20 years, but the experience has been financially devastating. In March this year, Authorize.net began withholding our money of our legitimate transaction funds without clear justification. Their support team repeatedly cited vague reasons like Chase has a block in your account blah blah, but refused to provide written evidence or specifics, despite our compliance with all documentation requests by Chase. We’ve since switched to Bill.com, which processes payments transparently. Authorize.net’s lack of merchant support and arbitrary fund withholding makes them a liability for any business !