Geoff B.
Zero Delivery, False Completion Claims, CEO Ignored Evidence - Avoid
I paid Authority Builders $22,250 for Digital PR and ABC+ link building services between October 2025 and January 2026. My experience was extremely disappointing and I feel compelled to warn other businesses considering their services. DIGITAL PR SERVICE - ZERO DELIVERY ($4,250): On January 28, 2026, I paid $4,250 for their "Intermediate PR Plus Package" which was advertised on their website as "Guaranteed 24+ placements per month." After payment, I received 30 days of complete silence - no deliverables, no progress updates, no communication whatsoever. When I complained on February 25, 2026, the service description suddenly changed. I was told it was actually a "one-off batch of 10 earned media placements" - a term that was never mentioned during the sales process or on the invoice. To date, I have received ZERO placements despite full payment. On March 10, 2026, their General Manager (Corey Batt) stated "Everything has been completed to the agreed standards." This is demonstrably false - I received nothing for my $4,250. ABC+ LINK BUILDING - QUALITY ISSUES ($18,000): I also paid $18,000 for two ABC+ link building campaigns ($9,000 each for .com.au and .com domains). Authority Builders advertises a "minimum 1,000 monthly organic traffic" quality standard for placements. I conducted a third-party audit using SEMrush and found that 16.4% of the delivered links (9 out of 80 domains) fell below this stated minimum. When I raised this issue, I was again told "everything completed to standards" despite documented evidence to the contrary. During the campaign period, my website traffic declined 32.9% (from 17,700 to 11,800 monthly visitors per SEMrush data). MATERIAL NON-DISCLOSURE: The specification sheet containing critical service terms was only provided on March 2, 2026 - 33 days AFTER I made the $4,250 payment. This prevented me from making an informed decision before purchasing. CEO IGNORED ESCALATION: I escalated this matter directly to Marc Hardgrove, CEO of Next Net Media (Authority Builders' parent company), via multiple emails with detailed evidence. Despite being directly addressed and CC'd on correspondence, he provided zero response and allowed subordinates to make statements I can prove are false. RECOMMENDATION: Based on my experience: - Zero delivery on a $4,250 service - Substandard quality on $18,000 in services (16.4% below their own standards) - Service description changed after payment - Material terms hidden until after payment - False statements about completion - CEO ignored escalation with evidence I cannot recommend Authority Builders. I have filed complaints with the FTC, FBI (IC3), and initiated a chargeback dispute. Other businesses should carefully consider whether they want to risk a similar experience. I would strongly encourage anyone considering Authority Builders to consider alternative providers with more transparent practices


