customer
I placed an order over a month ago and…
As per this review I am still waiting for my new shipping number so I can track it. I think they have lied about resending my order very untrusted . I placed an order over a month ago and still haven’t recieved it. According to to the tracking number it took about 2 weeks just to get to the airport then on the 15th it apparently arrived in Sydney at 4:04pm then magically arrived back in India at 4-03.it has then bounced around various places. I have also emailed many times and got no reply which leads me to assume that you don’t want to help therefore please refund my money in full
Response from AustraliarxmedsJun 29, 2026
Hello Nick, Thank you for your feedback, and we sincerely apologize for the delay and the frustration this has caused. We completely understand your concern regarding the unusual tracking updates and the lack of a timely response to your emails. Unfortunately, the original shipment encountered unexpected transit issues, which resulted in the inconsistent tracking history. To resolve this as quickly as possible, we have arranged a replacement shipment for your order. Your new parcel has been dispatched, and your new tracking number by Monday. You can use this tracking number to follow your replacement shipment's progress. We truly value your patience and appreciate the opportunity to make this right. If you have any questions or need further assistance, please don't hesitate to contact us—we're here to help and will ensure your order reaches you. Thank you for your understanding and continued patience. Kind regards, Customer Support Team



