KR
My dress, PERFECT. The service, shocking!!
I am extremely sad to have to review this beautiful shop at two stars. I'm sorry to say the service was abysmal. Before I parted with my money (which was ALOT) they showed signs of being everything I wanted them to be. Unfortunately, once the money was handed over, I was given the cold shoulder. They left me with a bitter taste in my mouth. This was supposed to be a moment of a lifetime and I am so sad that they totally ruined the experience. There was possibly one member of staff who actually treated me with genuine warmth and friendliness but other wise I was made to feel a nuisance and a burden. Not to mention the very "hurry up" attitude they kept giving me as they always say they have other brides appointments pending and so usher you out of your dress and want you to leave as soon as possible. But yet all I see on fb and tiktok are endless videos of them enjoying themselves in all the stock wedding dresses. It's infuriating. So from not being informed properly about packages and costs, no-one answering the phone after many many times trying to contact them, being spoken to rudely and also cut short and talking over me, finally to my email when I've enquired about dress cleaning and mending after my wedding day, being completely ignored I'm afraid the service in this store was a big let down so be wary before you part with your cash. That said, the actual store itself is absolutely beautiful and I did find my gorgeous wedding dress there. I would also like to highlight Rosana, the seamstress who fitted my dress. She is nothing to do with the store, she just uses their premises and this lady knows what's she is doing. So, thank you Rosana. My dress fitted me like a glove and was comfortable all day. Excellent work and she gets my five stars. I would say, don't be blinded by the gorgeous dresses. Think twice. For me, Service is absolutely paramount and the staff in this store only gave me the impression they just did not care about me. The date of this review is today's date as my experience date runs over the course of a year. Yes, that's a long time to dread every visit to the store when you're supposed to be so excited to put your dress on again.