aurentReviews of aurent.online

Awful awful customer service just a nightmare from start to finish across 3 properties. Moved me multiple times. Cleaners showing up without any prior notification. Host was not even legal owner of 1 of the properties we were staying in so I had to move, I went with another aurent property for ease but I then got kicked out short term with 7 days notice to find a new place of another property because the other host started auctioning the property. To top it all off the final host tried to snake his way out of giving back my $1,000 deposit. I had to resort to legal action to actually get it back ot took 3 months. Speaking of deposit pretty sure they don't actual lodge the deposit with the official Residential Tenancies Bond Authority (RTBA), not sure if they were supposed to or not but because there is no contract they can just do what they want with it (in my case just try to withhold it on false grounds which was on me to prove as false)

Terrible customer service once you've paid. The only way to contact them is either through a bot WhatsApp that gives no meaningful answers or a generic email address that simply goes unanswered. You'd be better off sleeping in your car than arranging a rental through these jokers.

Awful experience, like many other people. I’ve tried numerous times to contact this company for a house viewing. I have been ignored and the lack of communication was appalling. Please, save yourself time and effort and do NOT use this company.

1 star is generous, if anybody smart enough takes the time to read reviews before jumping the gun like I did please please spend the extra time looking for somewhere more credible. I lived in an apartment with AU for 5 months, the whole time they constantly ignored requests and failed to deliver a basic standard of living, 1/4 working hobs the whole time, rat infestation that took days to sort as they needed to “contact the host” which in 5 months of living I still never spoke to. This is a ponzy scheme of a company who never lodged my bond and only today after 3 months did I recieve it. Most unprofessional and poorly ran company I have ever come across. Genuinely nothing short of a scam and I urge everyone and anyone to leave asap and never rent with these rats.

Horrendously badly run operation. Differing information on their own website vs the flatmates ads. Unserious chatbot, never got messaged back by an actual person upon request. 1000 different fines in the houserules, but no clarity on financial terms and what the hell you agree to. I've seen lemonade stands more worthy of being called a business.

Extremely disappointing and stressful experience. This team is highly unprofessional and shows absolutely no sincerity toward their responsibilities or the support they are expected to provide to tenants. Despite facing a serious issue at the rented property, our repeated requests for assistance were ignored for an extended period. We were forced to escalate the matter to Mr. Diego (CEO of the organization) just to receive basic attention to a critical concern. As no proper resolution was provided, I had no choice but to terminate the agreement abruptly to protect myself from further inconvenience and risk. Even after termination, the ordeal continued. I was compelled to escalate the matter to NSW Fair Trading to recover my guaranteed deposit. During this process, I was informed that the lease agreement had not even been registered with Fair Trading, indicating that operations were being conducted in a highly questionable and potentially illegal manner. This entire experience caused unnecessary stress, financial uncertainty, and loss of trust. Indian students and new tenants — please be extremely cautious and verify all legal documentation before dealing with this team.

They brand themselves as a communication platform, but they are completely impossible to get in touch with. I haven’t received my deposit back within the agreed time, and now they are ignoring all my messages. I’ve tried their customer support, email, and everything I could find, but haven’t received any response. Total scam company…

Catastrophic experience, I have been demanding my deposit for 3 months now and still haven't received any information. They have an automatic robot chat and its the only way to communicate with them, it is to wonder if employees work here. Don't use there service it's a scam !!