Laura P.
A rocky start, but great customer service in the end
I initially had a frustrating experience with the AuraGlow battery powered LED whitening light. After some time, the device began making a loud buzzing noise, and a bit of research revealed that many other customers had experienced the same issue, clearly pointing to a potential product defect. When I first contacted customer support, I was disappointed by their response. They informed me the product had been discontinued and only offered a 30% discount on a new kit, which didn’t feel like a fair solution for a faulty product. However, I want to give credit where it’s due. About two months later, AuraGlow’s customer service reached out again and really turned things around. They sent me a brand new model (this one rechargeable instead of battery powered), along with a free whitening pen as a thank you for my patience. I truly appreciate the follow up and their effort to make things right. In the end, while my experience started off on the wrong foot, I’m grateful for the resolution and the upgraded product. It’s good to see that they do care about customer satisfaction, even if it took some time. Just make sure you’re aware of warranty or support policies before purchasing.