auradevices.io is listed under Cosmetics & Makeup.
auradevices.io (auradevices.io) has 10 customer reviews on Five Star Index, with an average rating of 1.0 out of 5.
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John M.
I purchased the AURA Strap 2 (Order S37118). It failed with two months. I asked to exchanged the strap, and Support will not respond. The only response I have ever received from my 9 emails, is that they are out of the office and will respond to me when they return. While looking for a DIY solution I learned AURA has an unusually high, early failure rate. DO NOT PURCHASE THIS PRODUCT.
Alex R.
My Aura strap 2 stopped working within 6 months. I made contact with customer services and established that the battery was fine but the band was dead. I then claimed under warranty but have met a wall of silence.
Scott B.
Strap didn’t work - terrible customer service. Tried contacting them 10+ times with no resolution. Waste of money. Do not buy.
Blair R.
I never recevied the product and the customer service is terrible, will not help try to trqack the shipping or see what wrong, and will not give me a refund.
Fernando C.
The device was defective out of the box, it never worked! Support doesn't even reply to my email. It's been a month, and I still haven't received a refund
Luca
It's been a month and I still haven't received a refund! The device doesn't work, it never worked!
Robert C.
I ordered a specialised strap for my Apple Watch Ultra 2 on July 6, but it never arrived. Tracking stopped working between the US and Thailand, and the package went missing entirely. After countless frustrating email exchanges—and being implicitly blamed for a shipping failure—I finally received confirmation that a refund would be issued. Rather than offering a sincere apology, the tone implied I was dishonest about not receiving the package. That was especially irritating after all the effort I’d put into resolving the issue. Now they’ve invited me to review their customer service—but their feedback subsystem doesn’t even work (the “Update” button is unresponsive). To sum up: poor customer service, inadequate support infrastructure, and a tone that feels defensive rather than empathic. I hope this feedback reaches the team—and other potential buyers—before someone else goes through the same ordeal.
Mike W.
First strap stopped working after a few weeks, Aura did send me a replacement so their customer service is good however the replacement strap didn’t last a week! I’ve given up and put it in the bin.
