August HomeReviews of august.com

August smart lock stopped working on wifi after an August software upgrade. Support team won’t provide a solution to fix lock. They said I could purchase their bridge which will resolve this issue. Don’t recommend 👎

Battery Life is SHORT! With a fresh set of batteries in the lock, we left for a 4 week vacation...and we started receiving emails warning us the batteries were critically low within 10 days. A - the batteries are expensive, and B - the battery life is not even close to long-enough for a functional lock system on a frequently visited location.

My August connect bridge died in 18 months.The August customer care first blamed the wifi and then suggested steps to ignore their own troubleshooting steps on the website. I sent them 3 videos painstakingly documenting each step to show that the bridge is malfunctioning; when they finally accepted that it was malfunctioning, they informed me that it is not covered under warranty and instead offered a 20% discount to buy from their website. if you do a google search it will bring up innumerable customer complaints, where the connect bridge is dying within 15-18 months, and August support then offers a 20% discount so that customers keep buying their substandard connect bridge. August knows that this is a sub-standard product and it is shame that they have no qualms about ripping off customers. I will not wish this product on anyone. A door lock needs to be reliable and something you can depend on for a long time. August has proven with connect bridge that it is only here to take your money, and make a run for it.

customer service is terrible . I need reset my august device (smart lock)