Tyler
Called me a scammer after asking to…
Called me a scammer after asking to collab.
Audioengine | Wireless Home Speaker Systems | Award-winning premium home Bluetooth speakers, Bluetooth receivers and powered speakers
Audioengine (audioengineusa.com) has 8 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Tyler
Called me a scammer after asking to collab.
Rob
Audioengine wifi appliances - there is an accompanying app to connect to the device that does not work and is not supported by Audioengine. Wifi appliances do not work.
DD
Have two pairs of the Audioengine A5+ speakers. One set is black and one set is white. The black set Powered speaker (L) has always had an issue with the woofer not registering sound and I have never not once gotten a reply from customer service in regards to this issue. Multiple emails and nothing. They are a Sh!T company with no regards for customer service after a product is bought. They do no stand by their product. Do not buy any products from them. They will not reply, so you'll never get repair service or parts for replacement.
Kwan Y.
Very poor customer service. The phone number provided-never answers and after leaving a voice message, no response. Completed online inquiry, no response. Very very poor.
Nils
Got a faulty product. Audio Engine said it had to be "repaired", which is nonsense for a brand new product of course. Two months later I still have not received a replacement and they have pushed the fix time yet another month. Pure rubbish customer service. I'm trying to cancel with the supplier. Will never buy from this company again.
Avner F.
I live overseas and own a surround-sound audio system including front, center and surround speakers. The local distributor for Audioengine sold me a wireless transmission and amplification system for my surround speakers that included the Audioengine W3 wireless audio transmitter and receiver. He charged me almost twice the U.S. price for this item. The neck sleeve between the USB connector and the body of the wireless audio receiver became torn, the wires were exposed, and the contact became intermittent, which messed up the reception. The distributor refused to replace the receiver for me, claiming that his supplier would not replace it for him.However, his supplier is none other than himself, as he is also the importer. I e-mailed Audioengine Support. They opened a case number but did nothing and ignored my subsequent messages. I then e-mailed Dave Evans, the Audioengine CEO, but he did not even bother to reply.