Loz C.
DO NOT USE
Parcel has never turned up, if you email you will just get a generic email response, there are a few, but they soon start repeating. Now still fighting to get my money back. Appalling service.
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Audienceg (audienceg.com) has 83 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Showing 67 reviews with 1 star · Clear filters
Loz C.
Parcel has never turned up, if you email you will just get a generic email response, there are a few, but they soon start repeating. Now still fighting to get my money back. Appalling service.
Michele
Like all other reviews this website is a con! DO NOT USE. They advertise wonderful looking items on Facebook. I ordered 3 tops, they arrived and their sizing is incorrect. They refuse to acknowledge that this is not true to size. The tops were supposed to be a UK 18 and they’re more like a 14. They refuse to refund. I’ve tried a bank chargeback and because I paid through PayPal as a guest I have to go through them! I dont have an account with PayPal and i can’t dispute it via email as they don’t advertise a contact us email address! As others have stated you’ll be offered £2 refund then a £4 but the item is of no use. I can send back to them in china at my expense- I don’t think so you can artists. I will not give up on getting my refund, I will get it through my bank eventually as these Chinese are trying to take over the world in supplying cheap crap to folk and taking our money. Again please heed advice and DO NOT buy regardless of how lovely the items look in their adverts.
P N.
Never ever buy from Audienceg. The customer service stinks. I ordered a pack of 3 bras for £14.99 and they are no use for me as they do not fit. The straps are too short- not stretchy and cannot be positioned over the bust. I asked for a refund and they first insulted me by offering £2 refund and suggested I sell them on. I said no- as not fit for purpose. They then offered me £4. I still said no- I requested a full refund. To date I have been told only £4 they will offer me. I have never dealt with a company that has a problematic returns system. Do NOT buy from this outlet. P Newman Since I wrote this review they have now totally blanked me. I have read lots of other negative reviews on this company too. I am going to take them to the media next.
Maggie M.
If I could give 0 stars I would. Awful experience. Ordered from a .co.uk website, only when order was finalised did it become apparent the items were coming from America. When they eventually arrived they were total tat and did not resemble the size ordered. Contacted them to return and they offered me a £3 refund to keep. Refused as they didn't fit so why would I keep them. Then told me it would be too expensive for me to return them as I'd have to send them to China. Pointed out the return address on the package was about 10 miles from my home, they kept insisting they had to be retuned to China. They have now stopped answering my emails. DO NOT TOUCH this company.
Patricia
When I placed my order from FB ad my bank immediately flagged this up and called me. The amount differed from order and my credit card was then blocked for the transaction and cancelled by bank, to be replaced. I sent an email saying cancel order. I was then sent numerous discounts to continue with order, which I ignored. I removed item from basket and now I am being told it has been shipped, with a link I have not used. Annoying I fell into this.
Chris, B.
Terrible company, firstly they hid their name when order placed, so under the impression that a different company was involved. Goods when they eventually arrived were not too bad, although not as advertised. Delivery appalling as package was just dumped in my garden, even though small enough to put through letter box. When complained, comments totally ignored. Do not have anything to do with this company.
Nigel B.
I bought an item from this company and got a cheap rubbish one and definitely not as advertised and doesn't work correctly either. I asked for a refund and was offered £2 which was later upped to £3 I asked for a full refund as it was not as advertised and was told I could get a full refund if I paid out of my own pocket for the shipping to China. When I ordered the item I was led to believe it was coming from the USA. That I presume is why it took weeks to get here. AVOID THIS SCAM COMPANY AT ALL COSTS!
mrs avril D.
Please dont use this company. The items I ordered were not the size requested. Min compensation. As paid with paypal I am hoping they will get my money back.