MS
Dodge the Dodgy Company.
Ordered a charger for an older model ASUS laptop, it arrived in a reasonable time and well packaged however upon opening the parcel, it was the incorrect charger - they had sent a 40-pin not a 36-pin charger. I emailed enquiring about a return or exchange to the correct charger. They responded advising I needed to send multiple photos with measurements and other information despite having already sent multiple photos clearly showing the difference betweel the two and politely advising me to look more closely at the photos on their website next time I ordered something! Upon supplying the additional photos/information, they replied to say they had reviewed and determined I had ordered the incorrect charger and provided two options: 1) They would refund me 10% of the purchase price and I could keep the charger and resell it if I wanted to. 2)They would refund me the full amount and I would have to pay return shipping to send it back to their warehouse in China. I replied advising I would return it for a full refund however I also supplied them with extracts from Asus user manuals and other official documentation clearly outlining that the 40-pin laptop charger they had sent me was for a model released two years earlier than the model I had ordered and they had sent me the incorrect item. The email address is now bouncing and appears to no longer be in use. Do not bother ordering from them - whilst the chargers are genuine, there is no guarantee you will get what you order and getting a response is not easy given they use three different email addresses (one on the website, a different one for PayPal and a third one supplied to the courier company!) and getting a resolution is next to impossible.