shawn L.
This is a real site
This is a real site. I waited about 2 months for the couch. Quick responses from customer service due to delay. The couch was delivered in 2 pieces and it was easy to put together. I’m happy with the purchase, only thing is that the couch, Sogno line, it’s not as puffy as the photo. Maybe it needs more time puffing up as it was vacuum sealed. If it doesn’t puff up anymore it will be a little disappointing and the couch will be not worth the price as it doesn’t look like the photo. I did order the ottoman too due to the fact I thought I had ordered the 3 piece but I ordered the 2 piece couch. Hopefully the ottoman doesn’t take 2 months to be delivered. It said 5 days to my zip code on the site.
Response from AtunusHomeJun 19, 2024
Dear Shawn, Thank you for taking the time to leave your feedback on Trustpilot. We appreciate your patience and understanding regarding the delivery time for your Sogno line couch. Regarding the puffiness of the couch, you are correct that vacuum-sealed items can take some time to fully expand. We recommend giving it a few more days to see if it reaches the expected level of puffiness. We also understand your concern about the delivery time for the ottoman. It should indeed take only 5 days to reach your zip code as stated on our website. If you experience any delays or have any questions during this period, please do not hesitate to contact us. Thank you once again for your feedback and for choosing our products. We are committed to ensuring you have a positive experience with us. Best regards, AtunusHome