Geoffrey
I gave them a chance... I shouldn't have.
Long story short: - paid more than I should've, - customer service is non-responsive after you paid up, - their paypal adress is somewhere in china and does not match their store - any comments on their social media gets deleted. So yeah, I should've come to trustpilot before buying, because this whole experience was a complete nightmare. While usually wary of online stores, I got lured in by their ads on facebook, and they were very fast to reply whenever someone posted on one of their products, which gave a sense of security. I noticed that after paying for the items that suddenly the discount I shouldve got for buying in bulk (which immediately got calculated in my shopping cart) was suddenly removed after paying. And that's when it all began. As per usual with online services I first contacted them through their social media. They were fast to respond when I was interested in their product, so their responding time to help out paying customers must be the same, right? Well, to this day, 2 months after purchase, I still have yet to receive even one reply. They havent responded on FB, they havent replied to e-mails, nothing. Upon further inspecting I saw that I wasnt the only one. Not only did I find this trustpilot page with all your concerns, but on their facebook many people's questions remained unanswered, with an exception of one person who received a vague reply. The main reason I did not see this earlier is because, not joking, they actually remove comments from their facebook that have any negative content or raise concerns about their purchase. And now, while writing, I've concluded that they've also disabled the option to leave comments on their FB aside from replying to posts. How's that for service? And when I checked paypal to get my money back I noticed the money was not sent to anything remotely related to the attitudetoday store, but rather a Chinese compagny, with a completely different name and e-mail address. That doesnt necessarily mean it's bad, but with their current reputation it does not help and it certainly does not look professional. In any case, thanks to Paypal I got my money back, and this was the final time I bought at an online store before checking any reviews and previous customer experiences. sorry for the long post, but hopefully it will help. P.S. They also lure you in with supposedly fake positive reviews plastered over their own webshop. I can't confirm this but it is very likely since I havent seen any positive reviews outside of their own website, not even on facebook.