Atrium WindowsReviews of atrium.com

Worst experience with any business anywhere. We ordered two windows thru Lowes.com and one arrived faulty. It was not shipping damage but shoddy manufacturing. Six months later and we ARE STILL WAITING for this company to do the right thing and to replace a sash on one of the windows. We have been promised no less than EIGHT times that the sash would arrive at our local store only to find out that we'd been lied to AGAIN. These are deceitful dishonest business people who put out second rate products and are not to be trusted. We have eight more windows to replace and will not be doing business with these charlatans again. They are not at all trustworthy. I don't even hold out hope on the alleged warranties on the windows- Atrium has shown us their true colors so buyers beware.

Atrium Windows stood behind their Lifetime Warranty. We had 3 home windows purchased about 10 years ago at Lowe's that had the seals fail and needed to be replaced. They shipped them directly to us. Outstanding customer support.

Great vinyl windows and reasonably priced. I did my entire house for half the price of Andersen Renewal and Home Depot. Excellent and responsive customer service. They replaced one window that had a small damage with no questions asked. Highly recommended by Consumer Reports. Whenever possible, purchase new construction windows, replacement windows have a smaller reveal limiting view size.

I bought my windows from Lowe's, but now Lowe's has stopped selling them because the product is so shoddy. I've only had my windows for 5 years, and have had to replace 3 window sashes because the gas seal broke. The company won't even talk to the customer. When I tried, the customer service rep hung up on me. So the customer has to contact Lowe's and Lowe's has to make the request for a warranty claim on the customers behalf. Then, Atrium won't send the replacement parts to directly to the customer. They send them to Lowe's store and the customer has to pick them up. Buyer beware if you purchase any Atrium products, windows or doors.