AtransmissionsReviews of atransmissions.com

Customer service sucked took a month to get transmission smh

Ordered and paid for a 700r4 rwd transmission April 1st. The first communication I was informed it would take 2-3 weeks for delivery. Every 3 days after that I called them and was given many different excuses. I had been put on excessive hold. I had been hung up on. I left messages. I was told they would call me back. Excuses included a seal was bad, it failed testing, it's being shipped out next week, etc. Finally after 60 days it was shipped. 3 days to receive, not bad at all. While installing transmission I find broken bolts in the case that hold the wire harness and dust cover. When I did receive the transmission, I had to call back and have them ship the convertor and oil cooler as they were not shipped with the transmission.

My husband got a transmission from here and 6 months later it begin to act up. We called and called and David gave us customer service number and they kept passing us from one person to another. We have been trying to get this transmission replaced for about 2 months. They tell us it’s going to be there Thursday then on Friday they tell us to call back on Monday. We keep getting the run around. We are in North Dakota and our truck is stuck in North Carolina. We now believe they aren’t going to keep their warranty of 5 year replacement or money back. This is very unprofessional and they have shown no compassion for our situation. I wouldn’t wish this on my worst enemy nor would I refer them to anyone I know or may ask. Totally disappointed.

There are not enough characters for me to write a review. Lets just say it was horrible.

Worst place I have ever done business with. Currently taking a route I did not want to have to go with them. I purchased a transmission from them in 2018 that didn’t last 10months and I called them about the warranty on April 15 2019 and they told me it would be 14 business days from then to receive the transmission. I didn’t receive it till June 3rd after receiving numerous invalid tracking numbers. After it finally reached my location my torque converter didn’t get here till I called them. Once I called they acted like they sent it out and said it would be 2 days it ended up being 5. Then I spend another $750 to have it installed it throws the code for shift solenoids. Call them around June 20th or so and ask them what I should do and they said I would receive them in 2 days. I called back 5 days later received same answer. I purchased them myself because I was tired of getting the run around. Today is June 3rd and I’ve wasted $1034 on this transmission, so much time and $1600 on removal and installation between both times for the transmission to run fine shifting through manually in first and second but 3rd and 4th clutch plates are worn out to the point where 3rd is barely there and 4th just slips if you give it acceleration. This is ridiculous. Wouldn’t recommend this place to anyone.

I first placed my order April 5th, it’s almost July and I’m not back in my truck yet. It took two months to get a transmission and the one they sent was bad! It lasted a whole two days before it was back in the shop. Under warranty, they said they would send another right way. I called twice a week checking on it and every time was told it would ship out either that day or the next day. I was given fake tracking numbers and lied to daily. I had to pay for labor to have the transmission put in. I was told that they would pay labor for the next one to be put in since they sent me a bad one in the first place and I hope they keep their word, but I have my doubts! I would not work with this company again if I could go back and do it over.

8 weeks for a warranty claim to be fulfilled, with missing parts. Every day on the phone for 8 weeks : "we are trying to get you out the door today, please be patient." This was if I wasn't getting hung up onby every person who "please hold while i transfer you to the person who can help you". Even on my original order, transmission was shipped without a torque converter and needed to contact and wait for one to be shipped. Very disorganized. Very disappointed.

DOWN RIGHT HORRIBLE AND I'M STILL WAITING ON ALL THE PARTS 4 MY TRANSMISSION AND I PLACED MY ORDER MAY 23RD 2019..!!! SMH IT'S 3 DAYS FROM BEING JULY 1ST 2019..!!! STILL WAITING..!!! SMH WOW