AtransmissionsReviews of atransmissions.com

I have been a self-employed business owner for over 30 years. I can honestly say this is one of the worse companies I have ever done business with. I was lied to from day one and every time I called to ask about the status of my transmission I was lied to again. After wasting 60 days, I had to contact my credit card to get a refund. Don't waste your time and money with these jokers.

I ordered my transmission on October 23rd. I was told it would take 7 business days...it is now Nov 25th. Has not even shipped. Very disappointed and I will not recommend this company to any one at all

So... I ordered a transmission for my wife's Tahoe on August 14th. Their website says 7 to 10 days for delivery. 10 days pass, no big deal... I call after 2 weeks and am told trans didn't pass the test phase. Ok fine...it happens. I figure good QC. Another two weeks pass and still no trans let alone an update. I call yet again and am told the trans is shipping that day. They provide a tracking number and say I can track it after 7pm. So the next day I plug in the tracking number and no such number exists. I call back later and am given a completely different tracking number with a completely different carrier and am told another 7 to 10 days till delivery. I'm livid at this point but remain respectful. Trans shows up about 5 days later which surprised me but... no torque converter. Called again and again and continued to get BS excuses. So I finally received the torque converter last week! Nearly 3 months after placing my order! That's a quarter of a year!!! I needed this the day I ordered it. How are you still in business if this is how you operate? Office staff was polite but dodged questions and gave excuses. I asked for money back but was offered extended warranty and a cheap external cooler. Said that wasn't good enough and got the run around. I may get my attorney involved. STAY AWAY.

I am a very, very, very dissatisfied customer. I purchased the transmission toward the end of Dec. 2018. The transmission was eventually shipped in January or February, but there was a problem with the transmission. Since the transmission came with a "5 year warranty", I requested another one. It is on record that I contacted the company for a replacement in March 2019. I spoke with a person in customer service on Friday, October 18, 2019 and the transmission is still being shipped. Just remember, from March to September when I could get through to customer service, I was told it would ship on Fridays but now I am told it will ship on Monday. My vehicle has been at the auto mechanic shop since March or April 2019. I can literally scream at this point. I am highly dissatisfied with this company. My family and co-worker frequently ask me about the status of my transmission and I shamefully reply, it is still shipping. This is ridiculous.

Ordered Dodge 545RFE on 9/13/19. sent invoice on 9/16/19 stating would receive unit in 7 to 10 business days. After no update or communication of any kind upon the 12th day, sent message thru website to inquire on status. Got a speedy reply from Amber, saying transmission was in process and would ship on Wednesday October 9th for a delivery on the 11th. Never happened and No contact response to missed shipment. Inquired again thru website, and again was told by Amber that transmission would ship on the 11th for delivery on Tuesday or Wednesday October 15th or 16th. Again, no response or update sent to inform me unit did not ship as was promised. I strongly recommend if you use this company to not call but use their contact form on website. This insures you have a record of their false promises when you go to get your money back. Ended up sending them one final message on Monday October 14th to which there was absolutely no response to. Filed dispute with my Credit Card provider and received my funds back to my account on Tuesday October 15th exactly one month after I ordered. Moral of the Story: Lie to me once, shame on you. Lie to me twice, shame on me. Lie to me a third time, time to take my business elsewhere and stop wasting time and effort that I will never get back. Knew the price quoted with no core charge was quite low and free shipping. Impossible to see how this outfit can show a profit, if their units are actual rebuilt assemblies. Offer 5 year unlimited mileage warranty as well. I believe this is all a ruse to suck you into thinking your getting the greatest deal on earth. I can only imagine what a nightmare it would be if you had to deal with them on a warranty level. BUYER BEWARE, Price stated is a pipe dream! Here is a transcript of the replies I received. As you will see the reply I received below does not quite match the truth. 23% bad reviews is more than just one or two individuals. Oct, 4 2019 Good Morning Mr. S, I have received an email from my general manager in reference to your order #7871 and have checked the status for a disposition on shipping. I apologize for the delay, your 2008 Dodge Ram 5.7 RWD transmission is moving through production! We did experience a short back order on these units of which you most definitely should have been notified and I agree that communication is key and a major part of this industry to maintain upmost customer service. Your order has been flagged and prioritized to meet your request of deliverance of your transmission by 10/11/19. I will be following this closely making sure you receive your tracking information as soon as the transmission passes testing. Your unit will ship by 10/9/19 as shipping to VA is a two day transit. It is possible that I can ship this even sooner then Wednesday, however, realistically I believe Wednesday would be the most accurate ship date with the possibility of as early as Tuesday. Should you need any assistance prior to receiving your tracking information please do not hesitate to contact me via this email or by phone. I am happy to help. Rest assured we are working diligently to rectify this error in customer service and appreciate your business. Best regards, Amber CUSTOMER SERVICE 100 South River Rd Bay City MI 48708 Phone: (989) 891-9212 Fax: (989) 891-9293 Oct 10, 2019 Yes Mr. S, I have amended the destination of delivery to be received at the XPO Terminal located at 11801 Old Stage Road, Chester VA 23836 to be held for a will call (pickup) based on a forwarded email request I received from management. The truck will pickup the unit tomorrow of which the driver will assign our tracking information that we need in order to trace its position while in transit. VA is a 2 day transit, I do know that. With the truck intercepting Friday 10/11 delivery would land on Tuesday at the terminal. I will forward the tracking numbers accordingly following the pickup. The contact number for the destination terminal, should you need it, is 804-796-3990. If you need anything at all I am happy to help! I will be sure to provide tracking information as soon as it is received! Best regards, Amber CUSTOMER SERVICE 100 South River Rd Bay City MI 48708 Phone: (989) 891-9212 Fax: (989) 891-9293 Reply to Amber Oct 10, 2019 Amber, Ok I am counting on your integrity here, please keep me informed. I'm am somewhat skeptical now as you did not follow thru yesterday, as you originally said you would. Hopefully you are true to your statements and I will not have to spend any more time worrying about this. Sincerely, Brian S -----Original Message----- From: CUSTOMER SUPPORT To: Brian S. Cc: Jeff Madison Sent: Thu, Oct 10, 2019 10:37 am Subject: Re: YOUR TRANSMISSION ORDER #7871 Final reply from Amber Oct 10, 2019 I do apologize for the missed follow up! I was unexpectedly out of the office to attend to my daughters needs. I will keep in touch! I appreciate you working with me. CUSTOMER SERVICE 100 South River Rd Bay City MI 48708 Phone: (989) 891-9212 Fax: (989) 891-9293

Avoid ATransmissions! I should’ve read these reviews first! Ordered a 4L60E from this “company”. Haven’t received it weeks later and when they did finally answer the phone I was on hold for 10 min and then routed to a full VM. Classic! Feels like this company is going under. Check out their BBB profile.

If you like being flat out lied to and to be given a runaround for months, then this is the place for you! I placed an order for my Taurus SHO back in June 2019, paid in full with a card. When I placed the order Kevin was very nice, I had spoken to him a few days before placing the order and he explained in detail exactly how their transmissions are completely remanufactured, all new this and that, I felt confident with my purchase, he even gave a discount and my transmission was going to cost only $950.00, great, fantastic, he said I would have the transmission in only about a week, which I figured was way too soon, and I would receive an email with the invoice. Well, I gave it a couple of weeks, no invoice had ever been sent to me so I called to check on the order. I was told the transmission was almost ready per Brittany and she then emailed the invoice, she said "it should ship by the next week", "it's a 2 day ship", and "I would receive tracking numbers in a day or two", I heard this a lot as the process of dealing with these people continued. So, by now it's July 2019, and I would call every few days to check on my order, I was told they ordered the wrong transmission, I was told the transmission failed testing, I was told the transmission had a cracked case, each time I called I was told something different but was always told that "it should be ready in a couple of days", even told me once that they needed "one more day". I was also told that they had to order another torque converter and that it was coming from California so it was taking longer. The first week of August and I still didn't have the transmission that I was told would only take a week to receive. I called to check the status of the order and was told that they were going to have to order another one and there was only one SHO transmission in the state of Michigan, it was going to take a week or so to get and would I just like a refund. Now, keep this in mind, the SHO uses the same AX4N case as a regular Taurus, the internals are what is different, so if they were actually remanufacturing a transmission like they say they are, then they could've just used any AX4N case. Anyway, I was offered a refund and I accepted. So again, I was told I would receive tracking numbers because they would send me a full refund check in the mail. When I told them, "I paid with a card, why couldn't they just credit the funds back to my card?", I was told they couldn't do that because it had been over 30 days. I was told I should have my check by "next week" . Well, the next week comes along, no tracking numbers, no check. I called to see what was going on and was given an excuse of the accounting office mails out on Fridays, and I am given a tracking number. I checked the tracking number for several days and the status never changed meaning these people never mailed a check at all. I was done at this point and had to get my bank involved so that I could get my money back. If they treat people this way, how good do you think their product or warranty would be? All I can say is buy from these crooks at your own risk. I don't know how they have good reviews unless they make them up themselves, and there is no way in hell that they have a legitimate 4 star rating. Go ahead and respond atransmissions, I got my money back in spite of your runaround and the BBB has been informed as well. Update: There is no way to reply to what they replied so I will add this in response. There is no reason for me to call you people or continue this further. I gave y'all a shot at some business and you failed miserably. When I placed my order, Kevin even mentioned that people had been leaving bad reviews, I can see why. Buy at own risk! The issue I had here was being flat out lied to and given a runaround for three months!!! You say you didn't "keep my money"???? Well you certainly never returned it, never mailed me a check, gave a bogus tracking number, I never received any email or phone call from you people explaining what the hell was going on with my refund. I had to get my bank involved in order to get my money back. These are facts!!! I expressed to one person there that I realized that this was a bit of a specialty item, but the "year specific" components would have been installed from my original transmission, ie, speed sensors and electronics. My experience with atransmissions could have been better if the people there would have just been honest with me up front. I am sure that future potential customers who read this will Love reading that you "didn't need the work", something to consider when placing an order, they don't need your order but they'll take it anyway ya know, to help you out. Get freaking real!!! I have posted my experience with atransmission. Buy at your own risk!!! My car is being repaired at a local shop that has a fantastic reputation which is what I should've done to begin with instead of wasting time with these yahoos. Same warranty, and reputable. Help your local economy and shop local. Just sayin'.

Absolutely at my wits end !! Ordered a transmission for my 2002 yukon in september of 2018. First trans sent was wrong . Was promised fees ect for drop and install of 1st trans would be reimbursed ( Never Happened) Fast forward to December 2018 finally got right transmission. Now fast forward again to September 2019, not even 7 mths and POOF no reverse. 😠😠 yes I took it to a shop and they verified it was an internal transmission issue. So now 2600.00 later between transmission and labor I am back to square one! And return phone calls what a joke . UPDATE: After leaving this review I was contacted by Jen . They sent yet another transmission. Was told old one would be picked up and refund would be issued as discussed numerous times. Nope nothing!!! Fast forward to present Transmission Pump Went out!!!! Like seriously how many transmissions does one company need to send out????? At this point I just want MY FULL REFUND!!!! Not lies!!!! Not faulty parts. I will be filing a complaint with the BBB as well