Atom TicketsReviews of atomtickets.com

GREAT CUSTOMER SERVICE

I got called into work today at the Movie. All I wanted to do was change the day me and my family could go see the movie but since it happened after the movie started, they said they couldn’t help and dismissed my issue completely I felt like they were not trying to help at all.

I purchased a movie ticket a few weeks ago and everything went extremely well. The atom mobile app and accessing the digital ticket to enter the movie was a breeze! Today, I tried to use my atom credit received from a previous cancelled order and had trouble applying my credit at checkout. After, reaching out to customer service and explaining my situation. My issue was resolved within an hour. Atom representatives provides exceptional customer service and I am happy with my overall experience.

Representative was very helpful & quick to resolve my issue.

Jose was very attentive, helped me with my issue and seemed very knowledgeable. I wasn’t being transferred here and there. Everything was easy and I was pleased. Atom is one of my favorite movie app😁

We started off with an issue, a glitch in the app, which was taking my AMC $5 rewards when I didn't want to necessarily use them yet since I already had a promo with T-Mobile. Then after reaching out to customer service multiple times, I was able to come to a conclusion with some great employees who agreed that it was fair to add $5 credits back to my Atom account to use for future purchases. Now I know how the system works and I'll be on the lookout to make sure my transaction goes how I planned. Thank you Atom Tickets for the credits and I hope my issue helps other Atom movie-goers.

Customer service responded quickly and was able to assist in a timely manner. I appreciate that.

It was quick talking with the bot and being transferred to a human. The person helping me was quick and professional and helped resolve the issue I was experiencing.