Walls
Wonderful tech support and customer service that are real people and truly care.
I was having issues with my office account. I would get warning that my free trial was up, but I had paid for the full version. Arpan (or Steve), my tech support, agent was more than helpful. At one point we had to restart my computer, but it took well over an hour, because of updates and my internet is slow. Arpan stayed on the line with me. Because of my computer, we were not able to resolve issue in one day, but Arpan followed up with me the next day. It was very refreshing working with an actual person who cared about the issues I was having.