Wide range of email marketing software including email extractor, bulk email sender, email harvester, email verifier, list manager and other mass email software.
AtomPark Software (atompark.com) has 133 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
atompark.com
Website
atompark.com
Category
Internet & Software
Location
Virginia, Virginia
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 16% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Friends, the mail tracking tool is really terrible.mail tester results in the results of the spam score drops 4 points, that is, it causes the mail to fall into spam.because the pixel tracking link I use falls into the blacklist.add your own domain name, they said it would be fixed, we did it and I got the same result again.when I told them, they tried to blame me, then they said it would be fixed soon when I showed proof, but I have been waiting for 2 weeks and it still hasn't fixed.be careful about this issue.
AK
Alberik K.
Ужасный сервис!
Начнём с того, что очень долгая модерация, может длиться и до часу, пока сам не напишешь в техподдержку нечего не проверят. Дальше, тех поддержка не приветливая, без уважения, как будто ты им что то должен, отношения как клиенту ужасное. Так же личный менеджер склонен к вранью, говорит что пытался связаться со мной но ни пропущенных звонков ни емайлов я не получал.
На счёт рассылок, процент доставленных 80% это реальных процент который был у меня прижимом база была с подтверждением по смс. Перешёл на нормальных сервис там процент доставленных 95-98.
Сервис абсолютно не заинтересован в поддержке клиентов и сервису абсолютно напиливать на твои какие то планы.
Вообщем советую пользоваться сервисом другими сервисами, благо их много.
Ещё, имейте ввиду, если получаете жалобу, Вам никто не поможет, сервис не заинтересован в помощи своим клиентам. Даже тем с которыми они работают долгое время.
Response from AtomPark SoftwareNov 9, 2021
Уважаемый Альберик, понимаем Ваше негодование и такую обширную обратную связь. Однако, к сожалению, на Вас поступила жалоба от получателя Вашего СМС. Также Вы не предоставили нам согласие от клиента на получение СМС-оповещений.
При таких обстоятельствах, дальнейшее сотрудничество возможно только при заключении договора между нашими компаниями. Ваш личный менеджер предлагал Вам ускорить максимально процесс заключения договора, чтобы Вы не останавливали СМС-рассылку и не выбивались из графика. Вы отказались.
Поймите нас правильно — за рассылку СПАМа (а если Ваши клиенты не давали согласие на получение СМС – это СПАМ), законодательство РФ предъявляет нарушителю штраф в размере 500 тысяч рублей. Мы всегда идем навстречу нашим клиентам и пытаемся найти выход из сложных ситуаций, однако для этого нужны усилия с обеих сторон.
Хотим напомнить, также Вы предоставили нерабочий номер телефона, сказав, что Вам удобнее общаться по имэйл, а это не самый оперативный канал связи.
KS
Kenneth S.
SCAM SCAM SCAM STAY AWAY
SCAM SCAM SCAM STAY AWAY ! ! !
I called about their software was told it can do many things that I wanted. When I downloaded it and tried it I found out I couldn't do what I wanted. I wrote back stating my complaints and that's when all the lies started. They suspended my account and said I would get a refund within 10 business days. Never got it. Then emails after emails started and numerous excuses even blaming 2Check out and PayPal. After many emails with Dimitris everything was given to Galina and I had to go over everything again. Then numerous emails and lies from her. I wrote PayPal and they told me that since I initially got a product key, they couldn't do anything. I kept emails Atom Park and kept getting the run around. Then I got an email from Dimitris apologizing and my account is now active. I wrote back and told him I removed the software from my computer because they suspended my service and that I wanted my refund. Then I got an email from Michael and he said my account was active and there was no reason for a refund.
IT'S A SCAM AND THERE SOFTWARE IS NOT WHAT THEY CLAIM. I read online that others had the same problem.
Response from AtomPark SoftwareNov 9, 2021
We are very sorry that you had to experience negative emotions. We have a 7-day free trial to make sure the program is right for the user. Sometimes, for objective reasons, the client cannot use the software. In this case, we always return the money. However, our program meets your requirements, you just need to make some settings, and our technical support is ready to help with this.
JC
jeffrey C.
Seems like they have something to block…
Seems like they have something to block me from uninstalling it.
Response from AtomPark SoftwareFeb 22, 2021
Hi, Jeffrey!
What do you mean? Please email us to [email protected] and specify your account details, so our support team will check your issue and assist you
LA
Laura
I bought the email scraper and it is…
I bought the email scraper and it is garbage. It crashes on my powerful Alienware Area 51 laptop at just 10 threads. The software is very heavy on the computer resources. The customer support is useless. Would not recommend. I am going to search for an alternative scraper.
Response from AtomPark SoftwareMay 21, 2020
We are sorry that you've faced difficulties with using our software. Kindly contact our customer support via email [email protected] and specify the website you want to collect from and your order id for further assistance.
NA
No A.
Avoid the SMS - doesn’t work and no refund
The software are great, but avoid the SMS (doesn’t work - wasted our money!!!; the refund policy is a joke/spam)
Response from AtomPark SoftwareApr 24, 2020
We are sorry that you've faced with difficulties using our sms service, please email us to - [email protected] and specify your account details, so our support team will check your issue and assist you
MK
Mohamed K.
Never buy from this company
They used to be good but now they are ripping customers off. I purchased a lifetime license for Atomic Email Hunter (August 2014) the software is working very poorly and require re-registration. Customer Service told me you expired your trials registering the software, you would rather purchase a new license with 40% discount.
Will never recommend Atompark to anyone anymore.
Response from AtomPark SoftwareSep 25, 2019
License (registration key) is good for lifetime but free upgrades are available for one year period. If you do not want to update, you can continue to use the version you've paid for. You can find this information at our website: https://www.massmailsoftware.com/discounts/#upgrade
AS
Anthony S.
poor customer service software can not…
poor customer service software can not take emails from a site that had over 2000 emails. customer services are poor at best
Response from AtomPark SoftwareSep 6, 2019
We are sorry that you've faced difficulties with using our software. Kindly contact our customer support via email [email protected] and specify the website you want to collect from and your order id for further assistance.