About ATOMI SHINE ATOMI SHINE is a contemporary watch brand built on new materials, breaking rules, and bold innovation. We don’t follow traditional watchmaking conventions, and we don’t believe authority defines value. We rethink proportions and redesign structures to create watches that reflect attitude—not status. ATOMI SHINE is for those who refuse to blend in. VISIT WEBSITE BEST SELLERS CONTACT US
Atomishine (atomishine.com) has 159 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
atomishine.com
Website
atomishine.com
Category
Insurance
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 25% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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My latest order never arrived and no venue to find out what is the status nor the reason
Response from AtomishineFeb 25, 2026
Dear Customer,
We have checked and found that your latest order has been signed for by a family member.
When we ship an order, we always send an email with the tracking number to your registered email address. If you are unable to locate the package, please feel free to contact our customer service team. Our online support or email support will be happy to assist you further.
Best regards,
ATOMISHINE Customer Service
HB
Helene B.
I never received the watch...
I wanted to share my experience regarding a watch I ordered from this company.
The watches look very appealing in the photos, and I was genuinely excited to receive mine. I would have loved to provide feedback about the product quality. Unfortunately, I never received the watch.
The carrier selected by Atomishine left the package in a mailbox as if it were a low-value item, which resulted in the parcel being lost or stolen. What is most disappointing is that there appears to be no effective support or resolution offered by this company regarding this situation.
As a result, I am now $200 out of pocket with no product received.
I would simply advise you to consider the risk carefully before ordering if losing $200 without recourse would be an issue foryou.
Response from AtomishineMar 23, 2026
We are very sorry that your experience did not meet your expectations.
As no contact information was provided, we attempted to reach out and request your order details, but unfortunately did not receive a response. Therefore, we were unable to proceed with further assistance.
If you are experiencing an issue such as a lost package, please feel free to contact our customer service team directly. We will be happy to assist you with an investigation.
Best regards,
ATOMISHINE Customer Service
JK
Jakob K.
Very expensive return!
Took a very long time to arrive - is sent from China. Thus very expensive to return - the costs are about 100 dollars so be very sure that you would like to keep the watch (I did not).
Handling fee for a return is 20% of the goods cost + shipment + 20% more in tax… And lets see if I at all Get any money in return.
The watch looks OK but also cheap.
Response from AtomishineFeb 25, 2026
Dear Customer,
We sincerely apologize for any inconvenience caused.
Regarding our return service, if Order Protection was purchased at checkout (for only 3% of the order value), you are eligible for a 28-day no-reason return and refund. If the return is not due to a quality issue and Order Protection was not purchased, the return shipping cost will need to be covered by the customer.
Our team is continuously working to improve our policies, and we truly appreciate your understanding. We look forward to providing you with even better service in the future.
Best regards,
ATOMISHINE Customer Service
MC
MAURO CHAN V.
Piece not delivered!
Good day, i still don't get the piece, i also paid for the express shipment and it's time that i dont get the watch, i would like to have a refund since i dont get it as yet, or al least an answer cause I've texted the WhatsApp number and i had no response, i need help please.
January 10th, the piece was cleared on January 7th is taking more than 3 days to arrive from downtown??? Are you serious???? I STILL DON'T GET THE FREAKING WATCH!!!!
Response from AtomishineJan 4, 2026
Hello. At the moment, the package is taking longer than usual at customs for inspection. Our customer service team has already replied to your previous message regarding this situation.
If you would like to return the order, you may wait until the package is delivered and then contact our customer service team. We will assist you in applying for a return label at that time.
ATOMISHINE Customer Support
LE
Luis E Guerra G.
The machine does not work well
The machine does not work well it goes very slowly it takes back two or three minutes per hour and then stops even when wearing the watch, so it is useless
Response from AtomishineFeb 25, 2026
We are very sorry to hear that the product did not meet your expectations.
If the issue is related to the watch quality, please feel free to contact our customer service team directly. We will assist you in resolving the matter as quickly as possible. We offer a 60-day return policy and a 1-year warranty service for your peace of mind.
Best regards,
ATOMISHINE Customer Service
QU
Quent'
jai payé 230.- pour un produit monsengé…
jai payé 230.- pour un produit monsengé .. je déconseille fortement !
Response from AtomishineFeb 25, 2026
I attempted to contact you but have not yet received the order information you mentioned.
Please note that our products are made with high-quality materials. If the item you received has any quality issues, you may contact our customer service team directly, and we will be happy to assist you. We also offer a 60-day return service for your peace of mind.
Best regards,
ATOMISHINE Customer Service
JH
J. H.
Ordered the product, company did not deliver
Ordered the product, they did not deliver - I included our Box # and street address including plus 4 ZIP Code. The company claimed our address was not valid and went silent, I was skeptical when order was placed because this company is China based. I would not recommend purchasing any items from this company.
Response from AtomishineJan 4, 2026
Hello. Your order was shipped promptly after it was placed. After checking with the courier, we found that the package has not been delivered because the city name provided in the address was incorrect.
We have already contacted you to confirm the updated and correct city name. Once we receive your confirmation, we will arrange re-delivery for you as soon as possible.
If you have any other questions or need further assistance, please feel free to reply to this email.
ATOMISHINE Customer Support
CG
cristiano G.
Christmas gift never arrived despite…
Christmas gift never arrived despite paid express shipping
I purchased a watch from Atomishine at the end of November, specifically as a Christmas gift, and I also paid extra for express shipping to ensure it would arrive on time.
Unfortunately, the watch has still not arrived and today is Christmas. This left me in a very uncomfortable position, with nothing to give as a gift.
While I understand that delays can happen, especially during the holiday season, what I find unacceptable is the lack of clear communication and proactive updates, particularly considering the additional fee paid for fast delivery. No realistic delivery timeline was provided, and I had to chase information myself.
When customers pay extra for express shipping, they reasonably expect reliability, transparency, and priority handling. In this case, none of that was delivered.
Very disappointing experience
Response from AtomishineDec 31, 2025
Dear Cristiano G,
We are very sorry that you did not receive your product before Christmas, and we sincerely apologize for this experience.
After completing the investigation into your order, we would like to share the findings with you. The product you purchased was a pre-sale item, which required additional production time. Once production was completed, we shipped your order approximately one week before Christmas.
Unfortunately, due to the extremely high shipment volume during the holiday season, the logistics provider misplaced your package. As soon as we saw your review, we immediately initiated an investigation with the courier and, once the issue was confirmed, promptly arranged a replacement shipment for you. We also upgraded the replacement to fast shipping at no additional cost.
We truly apologize for the inconvenience caused and for missing the Christmas delivery. If you encounter any situation in the future where your tracking information does not update for a period of time, please feel free to contact our customer support as soon as possible so we can assist you more quickly.
Kind regards,
ATOMISHINE Customer Support
