AtmosrxReviews of atmosrx.com

Response from AtmosrxSep 25, 2023

Hi, You emailed us over the weekend which we have explained to you is not a part of our business hours. Also, only one order was processed. An authorization hold is out of our control as that's something your bank is in control of. We emailed you this morning letting you know we would assist you and try to speed up the process. Please view your email.

Response from AtmosrxSep 19, 2023

Hi Jose, Looking over your order, it's the shipping option you chose as we have lower prices for other mail carriers. We also have free shipping for any order that's $59.99 and over. Hope this helps for future purchases.

Response from AtmosrxSep 15, 2023

Hi, The order number you've provided was delivered on 9/11 at your mailbox. We sent the information to your email address. Also, all information is sent via email once you place an order and some emails can go to your spam folder. We looked over our email log and it shows all confirmation was sent. Please check your spam folder.

Response from AtmosrxAug 31, 2023

Hello ! We're sorry you didn't see information regarding to your order. All confirmation email are normally sent automatically and sometimes they can be sent to your spam. Once the label is created the system automatically send a email with the tracking information and most times they can go to your spam folder. Please next time, give us a call we will be more thna happy to assist you and resend any email missed. It does also show your order was delivered, and we hope you enjoy your product.

Response from AtmosrxAug 31, 2023

Hello, We do have other options for delivery available. Also, if there was anything wrong with your package we would've took care of the issue right away. In regards of the Junior vaporizer, all free items are checked before it leaves our facility. We would love to walk through the steps of using this device, and assist you with any issues.

Response from AtmosrxJul 24, 2023

Hello, You never purchased any ceramic, looking over your order and as we explained via email. The two items you paid for is used for liquids, the free gifts were also liquid cartridges. We are always here to assist our customers if they're unsure on an item and looking for a specific one. One of the item you purchase is also adjustable. Please give us a call if assistance is needed.

Response from AtmosrxJul 13, 2023

Hello !! We want to say we are sorry to know your experience with us isn't to your liking, we want our customers to understand that we go above and beyond to make sure our customers are satisfied. Please keep in mind you purchased this order on June 30th at 11:03 P.m. (our hours are M-F 9 a.m. - 5 p.m.) The time of purchase was after business hours, the following business day was 07/03 and your order was shipped 07/05 as it does take 24-48 business hours for processing & handling (including and other expedited services). Fedex takes 1-5 business days for delivery after they scan the package. Your order is in transit still and it shows it'll be delivered 07/14 which is tomorrow, delivery is only off a day. We 100% understand your frustration or concerns but please keep in mind once a package leaves our facilty there's not much we can do. If a package is lost in transit or damaged we investigate and let our customer knows what we can do for them, we do not send them to the mail carrier, just to let them know we take pride in taking care of our customers. Please contact us via phone or email if needed.

Response from AtmosrxJul 13, 2023

Hi, Please view the response that was sent via email at the time as we offered you another option but you did not want that option but a full refund. Judging from the conversation it seems as if nothing was wrong with the device, we even offered to provide you with a new one 100% tested by our in-house engineer. The device was used, we are unable to accept the item back as a return because of safety reasons. We have a warranty program which we offer to you , we are able to have the device tested etc and if needed we will provide you with a new device. We are not a scam as we take pride in making sure our customers are well satisfied and pleased with our service but there's rules and policies. All the information I provided regarding warranty and return policies are located on our website for all customers to read. Please contact us via phone or email if you would like our assistance in regards to what we offered.