AtmosrxReviews of atmosrx.com

Response from AtmosrxFeb 12, 2024

Hello Miachael, I want to extend my heartfelt apologies for any inconvenience you experienced due to delays in communication. Your satisfaction is of utmost importance to us, and we deeply regret any frustration this may have caused. During the time of your correspondence, our team was in the process of transitioning to a new location, which regrettably led to delays in responding to emails. We understand the importance of timely communication and are truly sorry for any inconvenience this may have caused you. I want to assure you that we had previously notified our customers about potential delays in communication due to our relocation, which was listed on our website. Nevertheless, we understand that this may not have been sufficient to mitigate the inconvenience you experienced. To express our sincere apologies and appreciation for your understanding, we would like to offer you a discount towards a future order. We hope this gesture will help make up for any inconvenience you encountered during this time. Please accept our sincerest apologies once again. If you have any further concerns or if there is anything else we can do to assist you, please do not hesitate to reach out to us directly. Thank you for your understanding and patience during this transition period. Best regards, Atmos

Response from AtmosrxJan 10, 2024

Hi Franne, Hope you're having a great year so far. Please keep in mind we are not open on weekends or holidays which I believe that's when you contacted us. Also, we ask if customers can leave a voicemail if not answered right away as we are very busy during the day and cannot get to all calls. So we ask kindly for a voicemail or email requesting a callback and we will respond before 24hrs. As per your request, you asked to change an item as you made a mistake and due to our policies, we are not able to make any changes once an order is processed. We do make acceptions depending on the product and where your package is. You sent an email on the 2nd of January after business hours and we responded to you the next day which is the 3rd of January with options, etc. We never received a response, we even told you we would accept a return for an exchange for the item you wanted. We have all this information via email.

Response from AtmosrxJan 10, 2024

Hello, We are sorry you feel this way. Please don't be scared to contact us directly to inform us of an item arriving broken or anything of that sort. Things can break during transit and even if we package it carefully, most things are out of our control. If you had your device for a while and something happened, please contact us via phone or email.

Response from AtmosrxDec 4, 2023

Hello Alan, We are not sure why you stated you couldn't get a hold of us and we were communicating via phone and email. We also ask all customers to leave a voicemail as we are busy throughout the day, we always call back right away. Regarding the batteries, on the product page, it does show that the chargers are not included for a specific reason and the chargers are on our website to purchase. We also have the same product in a kit that comes with a charger etc. The cartridge you recently sent the pictures and we are reviewing the order and will resolve the issue if the information provided is correct. We will continue to message you via email with a solution. Thank you.

Response from AtmosrxDec 4, 2023

Hello, No Black Friday code was applied because you didn't use the code provided but did use the points on your account. If you have any other questions, please let us know.

Response from AtmosrxDec 4, 2023

Hello, We're sorry you feel this way, you and I had a conversation over the phone and the issue was resolved right away.