AtmosrxAtmos is the home of the best vape pen, dry herb vaporizers, e-liquid and wax vape pens. Click here to view our huge selection!
Atmosrx (atmosrx.com) has 422 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Mark B.
You are asking me to review a product that I have not received yet. How stupid are you? Why don't you tell me where the product is? That would be helpful. This is highly absurd.
Response from AtmosrxMar 13, 2024
Hello Mark, Upon reviewing your account, it seems that your package was successfully delivered to you yesterday. If you have any questions or need further assistance, please feel free to reach out to us. Best regards, Atmos Customer Service
Christine M.
These 2 pens both don't work.
Response from AtmosrxMar 13, 2024
Hello Christine, We apologize for any inconvenience caused by the issue you're experiencing with your vape pens. Our team has reached out to you via email to address this matter. Could you please check your inbox, including your spam or junk folder, for our email regarding this issue? We want to ensure that you receive the necessary assistance to resolve the problem with your vape pens. Thank you for your attention to this matter. We look forward to hearing back from you soon. Best regards, Atmos Customer Service
Terry B.
The battery would not charge. Found instructions to clean it and still didn't work. Sent email to Atmos for help and haven't heard back yet. They got back to me and resolved the issue satisfactorily.
Response from AtmosrxMar 7, 2024
Hello Terry, we apologize for the inconvenince we did take care of this issue, we hope you enjoy your new product.
Sheryl I.
The batteries I ordered worked only a few times and I have emailed and called and gotten zero reply. Now my phone number is not accepted by your company.
Response from AtmosrxFeb 28, 2024
Hello, Thank you for your email dated January 11th. We sincerely apologize for any inconvenience you experienced during that period. We were in the process of transitioning to a new location, which affected our ability to promptly respond to calls. We apologize for any inconvenience you may have experienced with the battery. Rest assured, someone will be in touch with you shortly to address this matter. Thank you for your patience and understanding. Best regards, Atmos Customer Service Team
C H.
Still waiting…
Response from AtmosrxFeb 23, 2024
Hello, I hope you're doing well. I wanted to inform you that according to our records, your package has been delivered on 02/18/24. It seems that Trust pilot may send out automated review emails a bit earlier than expected. Thank you for your understanding, and we appreciate your patience. Best regards, Atmos Team
Mike C.
I ordered a Studio Rig back in October 2023. When I received my order, the Titanium Nail Chamber didn't work. I emailed them 5 times and called 3 times...all with no response. After 4 months I received a text from Atmosrx.com telling me they wouldn't replace the Titanium Nail Chamber but would give me 25% off if I buy another one. I told them I just wanted a replacement. Since then it has been 3 weeks and there once again is no response. I have contacted the BBB since.
Response from AtmosrxFeb 9, 2024
I want to extend my sincere apologies for the delay in responding to your messages. Unfortunately, your inquiries coincided with our transition to a new location, which caused some unforeseen delays in our communication. To ensure that your needs are addressed promptly and effectively, I would like to personally assist you with your order. If you could kindly provide me with your contact information, I will reach out to you directly to resolve any outstanding issues and ensure your complete satisfaction.
B J.
Shipping cost is RIDICULOUS
Response from AtmosrxFeb 12, 2024
Thank you for taking the time to leave your review, and I apologize for any inconvenience you experienced regarding the shipping costs. Please know that we do not set the prices for shipping; they are determined by the shipping companies based on various factors such as package weight, dimensions, destination, and shipping method. While we strive to provide the most accurate shipping costs possible, we understand that these fees can sometimes be unexpected or higher than anticipated. We sincerely apologize for any inconvenience this may have caused you. Your feedback is important to us, and we will take it into consideration as we continue to improve our services. If you have any further questions or concerns, please don't hesitate to reach out to us. We value your business and hope to have the opportunity to serve you again in the future. Best regards, Atmos
Jim G.
I placed my order but nothing has happened. I filled everything out and clicked the appropriate buttons. I got the email asking how my experience was and it even says “ Thank you for your recent purchase from (company link).“ but now I’m back to my cart, nothing has happened. I won’t complete the order more than once. I don’t trust it anymore.
Response from AtmosrxFeb 12, 2024
Dear Jim, I would like to extend my sincerest apologies for the unfortunate experience you encountered during the checkout process. Your feedback is invaluable to us, and I truly regret any inconvenience or frustration this may have caused. Upon reviewing your account, it appears that your payment was successfully processed, and according to tracking information, your package was delivered on January 26th, just four days after your purchase. However, I understand that this does not excuse any discomfort or dissatisfaction you may have experienced along the way. Please rest assured that we take your concerns seriously, and we are committed to addressing any issues to ensure a smoother and more satisfactory experience for you and our valued customers in the future. If there is anything further we can do to rectify the situation or if you have any additional feedback to share, please don't hesitate to reach out to us directly. Your satisfaction is our top priority, and we are here to assist you in any way we can. Thank you for bringing this matter to our attention, and we sincerely appreciate your understanding and patience. Best regards, Atmos
