AtmosrxReviews of atmosrx.com

Response from AtmosrxApr 18, 2024

Thank you for taking the time to leave a review for Atmos. We appreciate your feedback and value your opinion. Our customer service team has been notified of your review and will be reaching out to you shortly to address any concerns or issues you may have encountered. If you have any further questions or if there is anything else we can assist you with in the meantime, please don't hesitate to contact us directly. Thank you again for choosing Atmos. Best regards, Atmos

Response from AtmosrxFeb 12, 2024

Hello Matthew, As part of our commitment to providing the best possible service, we kindly ask our customers to check their junk/spam folders regularly for any emails related to shipping or updates on their orders. Sometimes, our messages may inadvertently land in these folders, and we want to ensure that you receive all necessary information promptly. Your satisfaction is our priority, and we appreciate your understanding and cooperation in this matter. If you have any further questions or concerns, please feel free to reach out to us directly. We're here to help. Thank you for choosing us, and we look forward to serving you again in the future. Best regards, Atmos

Response from AtmosrxFeb 12, 2024

Dear Matt, Thank you for sharing your experience with us. We understand the importance of accurate tracking information and timely delivery, and we apologize for any inconvenience you may have experienced. Please note that once tracking information is generated, there is typically a processing time of 24-48 hours before the item is shipped. However, we understand that this may not have been clearly communicated, and for that, we apologize. Upon reviewing your order details, I can confirm that your package was indeed delivered on January 22nd. We regret any frustration this delay may have caused. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We will use this information to improve our processes and ensure a smoother experience for our customers in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. Thank you for your understanding and patience. Best regards, Atmos

Response from AtmosrxSep 26, 2023

Hello Riley, Your order was delivered yesterday which was the 25th of September. Please be aware it takes up to 5 business days for your package to be delivered as you choose flat-rate shipping. Please let us know if you have any questions or concerns.

Response from AtmosrxAug 25, 2023

Hi ! Whenever a label is printed for an order, the system automatically sends a email with a tracking number. Sometimes these emails can be sent to your Spam folder. If you ever have any questions, please contact us via phone.