AtmosrxReviews of atmosrx.com

Response from AtmosrxMar 15, 2023

Hola, Lamentamos saber que su experiencia con el cartero no fue de su agrado. La opción que eligió para el envío fue el envío estándar regular, como se indica en nuestro sitio web, el envío y la manipulación son de 24 a 48 horas hábiles. En realidad, su paquete se envió el siguiente día hábil desde la compra. Según tengo entendido, ya no se encuentra en la ubicación que ingresó para el envío. Como se indicó por teléfono, una vez que el artículo se devuelva al remitente, estaremos encantados de comunicarnos con usted por teléfono y podemos analizar la asistencia adicional que podemos brindarle.

Response from AtmosrxMar 14, 2023

Hello Leslie, Truly sorry to hear you feel this way, we do everything at Atmos to make sure our customers are satisfied but we are not able to change the shipping. That is the only option available and we also have the option for you to make your order within $59.99 and over for free shipping. We also have continuous sales that our customers are always able to use.

Response from AtmosrxMar 14, 2023

Hello, Truly sorry to hear you feel this way, we do everything at Atmos to make sure our customers are satisfied but we are not able to change the shipping. That is the only option available and we also have the option for you to make your order within $59.99 and over for free shipping. We also have continuous sales that our customers are always able to use. We're not sure how you may feel tricked as all information is on our page before inputting your card information. Please let us know if you ever need further assistance.

Response from AtmosrxMar 14, 2023

Hello Karen, Please keep in mind it's 24 to 48 business hours for processing and handling time. Normal shipping is 3-5 business days for delivery. In this case, your order was lost in transit and after we spoke to you via phone we reshipped the items and included free gift for the inconvenience on the mail carrier part. We also have a policy where once any package leaves our facility we are not responsible for any loss or damage, nor do we have any control but we will always work with our customers to resolve the issue. We see that your package that was reshipped was delivered, please let us know if you have any questions.

Response from AtmosrxFeb 28, 2023

Hello, Yes, as we believe you may think the shipping is outrageous, and as stated over the phone that is the only option provided by the mail carrier as mail carriers are limiting shipping vape products. We still try to assist all customers and make sure they have the best experience with us so in regard to our conversation over the phone, we will be more than happy to assist you with your next purchase. Thank you,

Response from AtmosrxFeb 28, 2023

Hi Tom, We're sorry you feel this way as you and I have been communicating to try and resolve the issue. I want you to keep in mind that our device is not like other vaporizers, our devices are turned on different, heated differently, and temp control is different. It's also to be charged on any slow charging ports. All of these pieces of information are in every one of our user manuals and that's information I was providing you through our back-and-forth emails. All emails are handled in a timely manner. We sent you a return label and ask all items including free gifts are returned. Once we receive the return in good condition we will be more than happy to provide you with a refund. Thank you :)

Response from AtmosrxFeb 20, 2023

Oh no, we're so sorry to hear you feel this way. We take more than pride in our devices and products, we also try our best to make all our customers happy. The specific items you've told me were missing are not included with the device you purchased. Please look over the website and see the difference between what's included with the Junior Bundle Green Camo and the Dry Herb Bundle Green (We also sent the information via email) We also tried to contact you via phone numerous times over the weeks of chatting via email. We still want to make sure you understand we care and we've been trying our best to make your experience with us amazing. Someone from the team contacted you via phone today and we also emailed you, please answer so we could get to the bottom of this :)