AtmosrxReviews of atmosrx.com

Response from AtmosrxJun 7, 2023

Hello, We have emailed you regarding to this issue to assist you and go through our trouble-shooting tips. All devices are tested by our in-house engineer before shipping.

Response from AtmosrxMay 25, 2023

Hi, We're sorry once again you feel this way, we've checked our emails and I can reassure you we sent you an email with RMA instructions on sending the device back to us in order for our in-house engineer to check the device. Please check your email !! We even tried contacting you via phone and we were sent to voicemail.

Response from AtmosrxMay 23, 2023

Hello, These things can happen as they are devices and sometimes get thrown around during transit. We will love to assist you, please contact us directly via phone or email so we can further assist you. Please next time contact us directly so we can take care of the issue.

Response from AtmosrxMay 22, 2023

Hi Monica, As mentioned in the email, the tracking shows the order was delivered on 5/2, and a photo was included by FedEx as proof of delivery. At this time, based on tracking, we are unfortunately unable to provide any refund on the order, as it was delviered and we were not contacted until well after it was delivered. We would highly recommend contacting FedEx to file a claim using the tracking information that was emailed to you.

Response from AtmosrxMay 23, 2023

Hello, Sorry to hear the way you felt regarding our product, let me advise you that we have different devices that are used for different reasons. Some of our devices are beginners units and as I'm unaware of what you purchased because there's no order number I can reassure you from reading your review that you got a beginners unit. Please contact us if you like so we can resolve the issue and suggest other items to your preference.

Response from AtmosrxApr 19, 2023

Hello, This is very rare as all items are to be tested before shipping. We do want to apologize for the experience, we urge our customers to contact customer support directly via phone or email whenever there's an issue like this. We emailed you directly to assist you with your device. Please reply,

Response from AtmosrxApr 5, 2023

Hi Carrie, We're sorry you feel this way as you contacted us 03/28 in regards to a return for a device you purchased on the 14th of March we responded the following business day and asked for an order number related to the devices you wanted a refund for, we also contacted you as you did leave your phone number in your email and there was no response. Please keep in mind as a company that deals with devices we have to follow proper protocol and go through trouble-shooting tips as it's plenty of times customers will use their device wrong as some of our vapes are a bit more techy. We also just tried to contact you today (04/04) and you stated you didn't want any help and hung up. Regardless of all we are always here to assist all of our customers and we appreciate all support so please contact us via phone if any assisatnce is needed. Our hours of operations are shown on our website. Thank you :)