Atlas VPN is a free virtual tool that changes your IP address and protects your connections. With our product, you'll be able to hide your online actions from anyone trying to peek at them – make it your ISP, a hacker, or the government. At the same time, you'll get safe and private access to geo-restricted content: from cheaper plane tickets to unlimited streaming content.
Atlas VPN (atlasvpn.com) has 424 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
atlasvpn.com
Website
atlasvpn.com
Category
Internet & Software
Location
New York City, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 27% of reviews.
Latest
Most recent review: January 2025.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Absolute rip off / scam while they appear to look after you during the refund period since it ran out in the New Year (2024) I have yet to successfully reconnect reliably to any server in Europe - esp UK which was main reason for getting / wanting to access iPlayer
Response from Atlas VPNJan 12, 2024
Hey, Ross! Thanks for the honest review. If you're having issues with the Atlas VPN please contact us at [email protected]. The support team will respond ASAP and help you to resolve the problem!
AL
Alex
Refund request for Atlas VPN subscription
#49J87069DL666071T
I am writing to bring to your attention an issue I have encountered with your service.
On December 31, 2023, I purchased a 3.5-year subscription to Atlas VPN, transferring a total of 66.93 euros to you through PayPal.
Regrettably, upon attempting to install your program, I discovered that it is incompatible with my operating system. My computer currently runs on Windows 8, whereas your program necessitates at least Windows 10 or a higher version. Unfortunately, this information came to my attention only after completing the payment transaction. Consequently, I find myself unable to utilize your program, as it is incompatible with my operating system.
I have made multiple attempts to address this concern by reaching out to you via email; however, I have not received any responses to date. Additionally, I have encountered issues with accessing your Live Chat support. Despite being a registered and authorized user and successfully logging in, the system consistently displays the message, "This doesn't look quite right." I am perplexed by this situation and seek your guidance on resolving this matter.
Given the circumstances, I kindly request an immediate refund of the payment I made. I believe this is a fair and reasonable request, as I have been unable to use your service due to compatibility issues beyond my control.
I appreciate your prompt attention to this matter and look forward to a swift resolution.
Response from Atlas VPNJan 5, 2024
Hi, Alex, thanks for your review. We're sorry to hear that you had issues. We'd be happy to help you with your refund request, could you reach out to our support team at [email protected]? In addition, perhaps you could update your review with the ticket ID?
EP
Evelyne P.
PREMIUM FINANCIAL RISK
I had issue since day 1. Issue related to bad connection, service not active on my region, WhatsApp call/video denied and also some website, company couldn’t help and didn’t refund the money back as garantee, so I delete the account just on my phone becouse I need it for work.
The company should really refund the money back or re-activate the account.
Instead they take the money without give any service back. No Money and No Premiun.
Response from Atlas VPNJan 5, 2024
Hi there, Evelyne, thanks for your review. We understand that multiple issues with our service have caused you frustration and we'd be happy to help as much as possible. Could you update your review with the ticket ID, our team will contact you ASAP. We really appreciate your efforts.
ZY
zailuanshuo Y.
I bought 3 year premium and cannot…
I bought 3 year premium and cannot connect to the palce where I simply only needed to.
Response from Atlas VPNDec 19, 2023
Hello, thanks for your honest review, and sorry that you had to deal with that! Could you please reach out to [email protected] so we can assist you and get this issue resolved ASAP? Thank you!
JO
Jon
The service is rubbish
The service is rubbish, and if you try and take advantage of the 30 day money back guarantee, they keep sending messages asking if you are sure, and messing about. Takes massive hassle to cancel. Would not trust again..
Response from Atlas VPNDec 13, 2023
Hello, Jon! I'm sorry to hear you had a bad experience with the Atlas VPN service. As we seek satisfaction with our services, we try to troubleshoot the issue you experienced first just in case it was a minor inconvenience and after we fix it you can keep using your subscription without any trouble. Our Customer feedback is truly important to our growth so we thank you for it. I hope you'll give Atlas VPN a chance in the future!
TO
Tony
Cheap but poor service
Probably the worst VPN service I have ever tried. I have been testing it for one month and I am going to ask for a refund (which is almost impossible). It mostly does not work at all; I cannot connect or the connection is so slow that I have to wait for even 1 minute to open a website, and sometimes it does not open at all. It is definitely not suitable for work or safe internet usage. In the last few days, the kill switch error has been occurring all the time, preventing me from using the VPN. Moreover, it also blocks my internet connection, so I have to turn it off in the app settings
Response from Atlas VPNDec 11, 2023
Hello, Tony! Thank you for your honest review, and I'm sorry to hear you are encoutering these issues with the Atlas VPN. It sounds like something might be interfering with your VPN connection. Could you please reach out to us via Live Chat Support or email at [email protected] so that we can investigate and resolve the issue together? Thank you!
LH
Larry H.
Charge back to get a refund
Tried it, didn’t like it,
Tried to get refund,
Even with a 30 day full refund as stated,
Back and fourth for over a week,
They asked different questions every email,
Then they said could not do a refund because I closed the account.
Now I’m working with my credit card company, to do a chargeback.
Thank you for reaching out to us regarding your request (209072)
Response from Atlas VPNDec 2, 2023
Hello, Larry! Thank you for your review. We're truly sorry to hear this was your experience with the Atlas VPN. Could you please update your review with your case ID or reach out to us via email at [email protected] so that we can investigate it further and resolve it together? Thank you!
MB
Mara B.
Don't recommend
Don't recommend. It's not working for restricted WiFi and for many streaming services like canalplus. On 21st of November was my last day of subscription. I cancelled it and asked for deleting my account. The account was deleted but on the next day I was charged 54e. After I asked for refund atlas vpn refuse to give me back the money while the account is deleted. There's plenty better and more friendly vpns available. Don't recommend atlas vpn to anyone
UPDATE:
After charging me after I closed my account, the customer service is ignoring what I was sending and keep sending back some ready texts they probably keep sending to everyone. But what's shocking they still try to charge me more. Luckily I blocked their in my bank. This company are thieves. Shocking
Response from Atlas VPNDec 2, 2023
Hello! Thanks for your honest review. I'm sorry to hear you've encountered all of these issues with the Atlas VPN. Could you please reach out to us via email at [email protected] once again so that we can look into your case further and sort this out together? Thank you!
