Andrew K.
Wasn't able to use the service for my specific use case, but they fixed it.
I requested a refund because I wasn't able to use the service for my specific use case. Brian (the service representative) was able to fix the technical problem I had (by telling me to choose a specific protocol in the Atlas VPN settings). However, because I was physically out of my home country at the time, I was not able to fully confirm the fix (since it wasn't my normal use case), so he refunded me anyway. Once I get back home, I'm going to sign up again, and I'm guessing that everything will work now.



