Atlas Mover GroupReviews of atlasmovergroup.com

All the negative review are true. I wish I would have read before using Altals but I was in a bind and Kenneth sounds reliable at the time. Total scam. Kenneth told me my price would never exceed the initial quote but it ended up costing me more than doubling. I paid thousands of dollars. They use third party company that are even worse and hold your things hostage, never answer your call and when they do they hung up on you. My things were handled without care and were damaged in the move. He never returned my call when I called him and was just an overall horrible experience. So many other negative things happened but bottom line, DONT USE THIS SERVICE, TOTAL SCAM.

Disgusting. I got a call and when I was asked if I was moving in April I said no most likely in October the guy says “OKAY” and hung up on me.

Don't use these people. They charge thousands of dollars up front then subcontract to others who will hold your belongings hostage foe thousands more-all demanded in cash. Crooks!

Do not use this company. They are crooked. I was sold a ‘full service’, ‘door-to-door’ guaranteed move by Jordan of Atlas Mover Group. He said I would communicate with him and he would be available throughout the move. He also said my things would arrive in 3-4 weeks. HE LIED. 1 week before the move, I was called by another company – Arrow Trucking. This was a surprise because Jordan and Atlas promised they would be handling the move. Jordan assured me that Arrow would handle our things responsibly and professionally. The day of the move, two people showed up at my house responding to a Craigslist ad to move our things. Then, the driver showed up with a van labeled ‘Roadrunner Trucking’. He proceeded to take pictures of all of our things, which he sent to his boss, Luis. Luis told the driver that we were over our limit, which we were not as per our agreement with Atlas and Jordan. Arrow called Jordan at Atlas, and Jordan’s response was to ask me ‘do you really want x and y item?” referring to my sports equipment, my toddler’s stroller and my toddler’s toys – all of these were on the contract with Jordan. Arrow took the things on Dec 15th, 2023. They were supposed to arrive by January 14th, 2024. I haven’t spoken to Jordan since Dec 15th, and no one from Atlas has provided any help. Luis from Arrow began ignoring my calls mid January. Another representative from Arrow, Al, promised us our things were in Honolulu as of January 20th. He too was lying. On February 12th, I received a call from the dispatchers in Honolulu saying my things arrived in a container with belongings of 5 other families, with no organization or information on whose things belonged to who. Hopefully our things will arrive next week. AVOID JORDAN and ATLAS and LUIS and ARROW/ROADRUNNER at all costs.

They are nothing but scam artists. They quote a low low amount and after they load the truck they demand an exuberant amount of money while holding your belongings for ransom. Do not I repeat do not go through them.

They do a video chat/ phone quote and low ball it. They asked for 1/3 up front, 1/3 when they show up,1/3 when delivered. There was no mention of a $250 fee to put it on a card. Just added it. Then they show up 2-3 hours late, move slower than slow, and tell you have way more stuff then quoted. And it’ll be $2000.00 more. Then it won’t fit and they will get another truck, only charge you for 600 cubic feet more at $6/CC but cut you a deal for $3300, $5300 more than quoted and way too late to get anyone else to beat closing deadline. They say it will all go on the second truck.They left 7 items on the quote behind because it wouldn’t fit. Showed up to deliver 3 hours late a day later and moved slower than molasses. Our dinning room table was top down on the floor of the second truck, damaged, no pads used but they did have them on the truck right behind it. Plenty of room left on the tail for what the left. Watched them drop boxes Christmas ornaments and laugh about it. Lots of scratched, damaged wood furniture and a busted 50” flat screen that was wrapped. No response on emails and texts on filling a claim, really don’t expect one, really a scam, bait and switch jacked up rip off. Bunch of crooks!

I wish ZERO starts was an option! This company is an absolute FRAUD! They completely scam you out of money. ROBBIE SUMMERS is a LYING, DISHONEST sales guy who promises a 5-7 day delivery window and completely under quotes the amount of space that is needed to complete the move. Once ROBBIE SUMMERS got the deposit he completely stopped responding to everything. The move is then past over to the company they contract to complete the move. That is when they ask for half of the total, which is double the original quote. My stuff was picked up on 1/4 and it is still sitting in a storage space near where it was picked up. That 5-7 day delivery window has completely passed and my stuff is not even en route to me in Texas from DC area. No one has an answer to when it will be on the way and when I will receive it. Basically it feels like theft. DO NOT TRUST ROBBIE SUMMERS OR ANYONE AT ATLAS MOVERS GROUP!

This company is a fraud. This is a scam. They charge you by volume but lie about the volume used. They charged me $15,000 more than I should have paid and said its not their problem.